Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great service and response to claims.
I find the service excellent,quick response to claims
Insurer: Nationwide
By: Alice
Although rates are high, the claim was easy
We have had two vet needs since taking out insurance on my Grand-doggy- She is a POMSKY (Pomeranian-Husky). The claim was handled promptly. I have been told about other insurance companies for pets that are less expensive, but I'm happy the claims were easy and quick.
Insurer: Nationwide
By: Jennifer
Very impressed with the coverage and promptness of reimbursement.
I have been very impressed with the coverage and promptness of reimbursement and I would definitely recommend Nationwide to others as a great pet insurance company.
Insurer: Nationwide
By: Diane
Great customer service!
Bryce was very professional and knowledgeable!! Great experience talking with him. Great customer service!! Thank you!! I am very happy with the service you provide!
Insurer: AKC
By: Karin
excellent service
Snickers if now fine, easy service
Insurer: Nationwide
By: Michelle
Excellent Insurance
We are very happy we have Nationwide for both of our boys! It eases our mind to know they are covered under a great plan. Your company is excellent at servicing all claims and customer service, as well, when calling in with a question or renewing our policies! Keep up the good work!
Insurer: Nationwide
By: Debbie
Excellent customer service
Charlie, our 10 1/2-year-old Cavalier King Charles Spaniel has been covered by Healthy Paws since 2013. As soon as my vet sends the invoice I get an e-mail. Once the claim has a number I get an e-mail. Once the invoice is approved and paid, I get an e-mail and within two days our reimbursement is directly deposited into our bank. I chose Healthy Paws for our dogs (we also have a 3-year-old rescue named Marli) because of the research I did. I asked our office manager of our vet's office what insurance was used the most and she said, "Healthy Paws." I went online and checked them against other companies. If I have questions I can e-mail or call them and always speak to a caring and knowledgable person. Charlie is on a few heart medications now and just yesterday I got an e-mail from customer service asking me how Charlie was feeling and to please let them know, which I did. That's what I call excellent customer service! I highly recommend this company.
Insurer: Healthy Paws
By: Suzy
Love this pet insurance! Fast, easy & nice
We had this insurance for four years, and has been a pleasure to have it!! I’ll chose Healthy Paws without doubt for sure. Also the app is super easy and very intuitive, to do a claim takes a minute. Love it!! Very satisfied with Health Paws :-)
Insurer: Healthy Paws
By: Laura
Best Pet Insurance Company
I wish my insurance was this easy to deal with! Best decision I ever made! Thank you for ALL you do, especially your customer service!!!
Insurer: Nationwide
By: Jasmin
No other Pet Insurance Company could compete with the quality in all areas as Embrace does for the customer and their Pets!
I’ve been with Embrace more than 10 years. The coverage is the very best in every area of coverages for our pets and the reimbursements of claims are quickly disbursed back to us. The Customer Service Representative are by far the very best a company could have to represent them and their customers. I’m personally very grateful for the ease of resolve whenever I’ve had any issues. The issue is normally something I’ve neglected to send with any claims submitted.
Insurer: Embrace
By: Kathleen