Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great coverage, easy process
Having our puppy insured with Healthy Paws has been a great, easy experience! Our puppy became very sick and he needed to have multiple vet visits and diagnostic testing to determine what was wrong. Every vet visit bill we were able to easily upload on the Healthy Paws site and the process for approval and reimbursement checks was extremely easy and quick. Thanks to Healthy Paws we were able to make sure we got him the necessary and best treatment.
Insurer: Healthy Paws
By: Acadia
Excellent insurance
Nationwide is an excellent insurance company. They have never let me down
Insurer: Nationwide
By: Nancy
Couldn't have been easier, and what a relief!
I was extremely worried when Hobbes wasn't eating and became very lethargic. it was clear he was uncomfortable and we were sure, due to his age, that he was deciding to leave us. Taking him in to the vet during a pandemic was stressful enough without having to worry about getting him the care he needed quickly, and being able to afford it. Fortunately, we were quickly able to determine it was inflammation, and with in-patient treatment he should recover and come home. I can't say how thankful I am to have this insurance plan for him! When I called customer care while we were waiting for his test results, I was assured his policy generally covered the care he was receiving, and that if i needed help submitting my claim (I didn't it could not be easier - thank you!) that they could walk me through it when the time came. Luckily, with some dedicated care from our vet team, Hobbes was able to pull through in a mere number of days, and our plan covered everything we expected it would - hassle free! Hands down, worth every penny.
Insurer: Nationwide
By: Kayla
Very Helpful Overall but...
Claims are easy to file, and reimbursements are delivered quickly. Customer service is helpful and friendly. One improvement would be to offer the claim form as an electronic form to be filled out online, rather than completing, printing, signing, scanning and emailing. Overall I am happy, but I've had one major disappointment when it comes to coverage - my dog had a yeast infection in his paw, and they did not cover the exam and treatment because they said it was a pre-existing condition. I do not consider a yeast infection a condition, it is an infection. I disputed, and sent all his records in, and they still denied it. They also deny claims for ear cleaning, which is important for a dog's health. They do cover teeth cleaning though, which is extremely helpful.
Insurer: Nationwide
By: Amanda
100% satisfied
I could not be more pleased with the service. Filing a claim is easy and I get a response within a day or two.
Insurer: Nationwide
By: Vince
Nationwide Pet Insurance is the BEST!
At over 14 years old, my dog is dealing with all the medical issues associated with aging. Through it all, Nationwide has been a supportive and understanding company. They've made it so easy to file a claim and on the rare occasions when something goes wrong, their customer service is quick to offer solutions. Thanks!
Insurer: Nationwide
By: Craig
Great customer service
Great customer service, quick responses. Easy navigation through website
Insurer: Nationwide
By: Cass
Great coverage, great customer service, grateful I have pet insurance.
Great coverage, great customer service, grateful I have pet insurance.
Insurer: Nationwide
By: Gigi
Nationwide Pet insurance is the best, they have been seamless with transactions in these trying times.
Duke is doing as well as expected being diagnosed with bone cancer and knowing it is spreading. We had to amputate his rear leg to alleviate the growing pain of the tumor. It was a hard decision, but glad we did it as he seems so much better now and is off pain meds. Although he may only have a few months to live, with the help of Nationwide, he will be as comfortable as can be. I want to thank Nationwide pet ins for their compassionate understanding and ease of doing business. We have both our Basenji's insured and luckily our other older dog is currently living a healthy life. Nationwide pet ins provides a definite peace of mind. Our pets will always be insured with Nationwide. We have also highly recommend Nationwide to our friends with pets. Thank you so much.
Insurer: Nationwide
By: Jim