Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
The ease of making a claim is nice
Once you figure out how to make claims, it is simple and the payments are quick. I really like the app.
Insurer: Nationwide
By: Jaysen
Life saver
A truly great pet insurance company. I recently had an emergency with my cat, who was not eating for nearly a week with no apparent cause. We took him to the vet emergency room and unfortunately they could not say for sure what was causing my cat's sickness. X-ray imaging showed signs of trouble in the abdominal area but without invasive surgery they could not determine for sure. The cost estimate was very high, but I had full confidence Healthy Paws would cover most of the costs of my cat's hospital stay, so I approved the surgery. Almost two weeks later and my cat is as healthy and lively as ever. The cause of illness was a serious bacterial infection. I filed my claim online the day my cat was released from the hospital. Within a matter of days the claim was approved and a few days later my reimbursement check was mailed out. Incredibly convenient process throughout. I highly recommend Healthy Paws for any pet for that peace of mind.
Insurer: Healthy Paws
By: Tom
I highly recommend nationwide pet insurance
Nationwide has been wonderful with their coverage, ease of submitting and quick payments. I’m always recommend them when anyone asks what pet insurance is the best
Insurer: Nationwide
By: Claudia
Satisfied customer
I’m happy at the response I get every time I submit my claim. Thank you.
Insurer: Nationwide
By: Socorro
The ease of filing a claim, the prompt payment and explanation of the payment was excellent.
The professional and prompt service we have received since getting our pet insurance has been stellar.
Insurer: Nationwide
By:
Excellent!
We have been members of the Healthy Paws Insurance family for over 7 years. The customer service and support provided have been exceptional. Both of our kitties have had serious health problems which necessitated frequent veterinary and hospital visits. I have no doubt that Healthy Paws has helped provide a quality of life for them that would otherwise have been impossible. Healthy Paws has allowed us to focus on what is best for our pets.
Insurer: Healthy Paws
By: Beth
If you're thinking pet insurance, this is it!
I've had my two Chichuahuas, Roxie and Carly, insured with your company since they were puppies. Every claim I've had has been paid without any problems. I've used your company several times from wellness, to illness to emergencies and you have never failed. Thank you.
Insurer: Nationwide
By: Jo
Very easy to file claims and quick turn around time
We have been with you for years with multiple pets and have always been very pleased with your customer service, claim filing, paying claims, etc.
Insurer: Nationwide
By: Andrew
SOOOO easy to use.
This was the easiest and most convenient experience I could have asked for. I took my dog in to the vet. for what turned out to be an ear infection and the basic heartworm and flea treatment. Well long story short things went south really fast, which was determined to be pancreatitis which meant several trips to vet./ emergency clinic. Each time I just took a picture of the paperwork with my phone and attached to my claim and that was it. My dog is 100% better and this was quick and convenient. Able to do the entire process on my phone.
Insurer: Nationwide
By: Gerald
Amazing!!!
Nationwide has been on my side since day 1. They have made very stressful times less stressful because of the help and support. I would choose them over and over again for my pet insurance. I highly recommend them to all my dog friends!!
Insurer: Nationwide
By: Lindsey