Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great insurance
It is very easy to submit your claim. You just take a picture with your phone and send it through email. My puppy had a bad reaction to his vaccines, so I called the help line and they were absolutely amazing. It's very comforting knowing that I have someone to call anytime day or night if my puppy is not acting okay. Thank you!
Insurer: Nationwide
By: Amber
Great so far!
We just got the insurance and so far it's great. We had a vet visit the same day our insurance was approved so we were able to file the claim and it went through with no issues.
Insurer: Nationwide
By: Janice
Great service
So far this has been a great experience for us! The claims have been easy to complete and they've been quick to process and reimburse us.
Insurer: Nationwide
By: Michele
Customer and insurance is garbage
Not so happy with the customer service and to the insurance. They’re not helpful enough and give you a wrong information. Totally garbage.
Insurer: Pets Plus Us
By: Jayelane
2 Sets of Claims 2 issues
I have 2 dogs covered by Embrace. The first claim I filed was denied ($5000) and although I didn't agree with their decision, the people were nice and they were recommended by USAA so I didn't fuss much or look for alternatives. I wish I now that I had. I now have a second claim and they will not allow the doctors' fees of $1188 to count towards the deductible, because I financed the charges rather than paying the $1188 upfront during COVID and now they are refusing to apply the charges because they are financed. I've called, the Vet's called to explain but they aren't budging, So now in the middle of Covid, I have had to pay out of pocket $2100 and according to them still have not met my $1000 deductible. The vet said they have never seen an insurance company act like this and don't really know what to do other than cancel my finance agreement and have me pay the balance outright so we can get the coverage. The whole point though is I do not feel i have a trustworthy insurance company that will actually cover catastrophic events as i had wanted them from buying this product. Nice people but do everything they can to not honor claims.
Insurer: Embrace
By: Beth
Nationwide is convenient to work with, and the associates are compassionate and efficient.
We have been customers of Nationwide since our dog, Radar, joined our family. They have always provided efficient and swift processing of our claims over the years. When Radar had to undergo serious spinal column surgery, I needed to speak with an associate. He was so compassionate and made the process of filing the claim and receiving payment painless, so we could focus on Radar's recovery. I highly recommend Nationwide!
Insurer: Nationwide
By: Joanne
Amazed in more way than one
We have never been disappointed with Nationwide pet insurance. Monthly cost are affordable. The claims process is simple and fast. Would definitely recommend to other pet owners.
Insurer: Nationwide
By: Sherice
Nationwide is definitely on my side!
I was a long time VPI pet insurance policy holder and advocate. I thought that VPI was amazing but once Nationwide took over VPI I was scared. I was hesitant to continue with the coverage but I decided to “see what happens” and I am very glad that I did. Nationwide has been a blessing and they are even better than VPI in my opinion. The coverage is fantastic. They are helpful, kind and they really do care about my little Sophie. They check on her after vet visits. They remember her birthday. When I submit a claim it is processed in a reasonable amount of time. Nationwide is so wonderful as a pet insurance company. My little dog has better health insurance coverage than I do and it’s less expensive. I can’t say enough good things about Nationwide. If you are on the fence about pet insurance and you are wondering who to go with look no further. This is money well spent. Nationwide really is on your side 🥰
Insurer: Nationwide
By: Meredith
LIFE SAVER
OUR CAT KAROT, WAS SOOO SICK.......FEVER 106, TOOK HIM TO THE VET, HE HAD TO BE HOSPITALIZED. WE'VE NEVER HAD PET INSURANCE BEFORE, BUT TOOK A CHANCE WITH HEALTHY PAWS, HE HAD TO HAVE EXPLORATORY SURGERY. HE WAS GIVING LOTS OF MEDS TO KEEP HIM GOING, WITH OUT THEM, HE WOULD HAVE POSSIBLY NOT MADE IT DO TO RUN AWAY FEVER. HES HOME NOW, RUNNING AROUND, PLAYING, CAT OWNERS YOU KNOW WHEN YOUR CAT IS BACK TO THEM SELVES. HE LOVES TO CUDDLE. EVERY DAY I TELL MY WIFE, THIS INSURANCE REALLY WORKS, I JUST SOO GLAD. I THINK HEALTHY PAWS IS THE BEST. THEY EVEN EMAILED ME SAYING, DURING THE TIME HE WAS IN THE HOSPITAL, FOCUS ON YOUR LITTLE ONE, AND DON'T WORRY, NOW IM HERE GREATFUL AS EVER.
Insurer: Healthy Paws
By: LEWIS
It’s my 1st pet and Stephany was…
It’s my 1st pet and Stephany was excellent in explaining the information to me! Very welcoming!
Insurer: Prudent Pet
By: Jenny