Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great First Few Months
As a first time dog owner, Nationwide has been an awesome insurance to have as I navigate the first few months of puppy ownership! Very easy to understand my policy and submit a claim!
Insurer: Nationwide
By: Ethan
Great insurance!
Very happy with quick turn around time on processing claims. Great insurance for my fur baby.
Insurer: Nationwide
By: Patricia
Super easy and a huge relief
We've been having trouble with our little Obi coughing and being lethargic. Several visits to the hospital until they finally found out what was wrong with him. Nationwide thankfully covered these visits and made it easy to submit the paperwork.
Insurer: Nationwide
By: Nick
This claim was processed quickly and thoroughly.
This claim was processed quickly. We’ve been with Nationwide Pet insurance for about 20 years, and the service gets better and better
Insurer: Nationwide
By: Deborah
The email claim submission process, speed of claim process and ease of payment reimbursement are all great.
I submit plenty of claims for my dog's continuing medical visits. I think it is great that we can submit forms through emails. I think it will even improve if there are online forms that we can fill out directly on the site and upload our invoices and receipts. That would be even better. Thank you!
Insurer: Nationwide
By: Karen
Great service!
Great, quick service. Even sent a replacement check when I damaged ours. Easy to navigate website and all around great experience.
Insurer: Nationwide
By: Monica
You have always been so good to us. The claims are so fast and easy with the app. Thank you Abby is doing better but she needs t
This company is great. Fast service and whenI do need to call they are always friendly and concerned for you and your pet.
Insurer: Nationwide
By: Ellen
Easy peezy!
Filing a claim is too easy, it takes approx 5min from beginning to end once you have all your personal info set up. Once I filed my claim, a couple days later $$ back in my pocket! I tell everyone how fast the turn around is.
Insurer: Nationwide
By: Tatum
Wonderful!
I just signed up in March and this has already been so valuable to me and my fur baby. So glad she has this coverage! Filing a claim is easy and mine were processed in no time. Thank you!
Insurer: Nationwide
By: Kristy
Easy to use claim system and quick response.
The coverage and ease of use is better than any other insurance my wife and I use, not just pet insurance. We appreciate the customer service and response time. We also appreciate the upgrade to the interface.
Insurer: Nationwide
By: Matt