Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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No hidden costs.
I loved that all I formation was up front no oh by the way. All my questions were answered. Very professional.
Insurer: Prudent Pet
By: Teresa
Denied claim
First of all, I tried to do this review and it won’t let you upload a review unless you only say good stuff about the insurance. Well they denied an accident claim that caused my dog’s death. They did not even notify us. It’s fraudulent when they say covered over the phone and then deny the claim.
Insurer: Pets Best
By: Vanesa
Questionable claim denial
My policy was in force and it clearly says that after 3 days any accidents are covered. Pogba fell accidentally and fractured a rib that caused internal bleeding that caused his death and the insurance denied my claim. I don’t understand why. No one even contacted us to tell us that the claim was denied. This is just like people’s insurance who will deny all claims unless you fight for it. I already lost my Pogba who is like my child so this is like an insult to injury to tell us that the claim is denied. I even recommended this insurance to my coworkers. Big mistake
Insurer: Pets Best
By: Vanesa
Practiced Exellance
Having been dog lovers and owners most of our lives, we have spent a lot of money on medical care over the years. Following a period where one of our dogs had to have extensive surgery to repair a torn diaphragm and cataract surgery on our our other dog, our vet suggested we look into pet insurance. We did a lot of research, sought advice from several vets and a number of of other pet owners attempting to find the best pet insurance we could, we settled on Healthy Paws. We are certainly glad we did. They are a great company with which to work. We recently had to have surgery on one of our dogs to have a cancerous growth removed from her right hind leg. The operation was successful, though expensive. We filed a claim with Healthy Paws for reimbursement. The claim instructed us to take a picture of the invoice and attach it to the claim and send the claim to Healthy Paws. We did and the same day we got an email back from them stating that they had gotten the claim and would have a decision within two days. Within one day we got an email stating that the claim was approved and that a check for the 90 percent of the cost would be sent to us. We received the check within three days for the 90 percent of the costs, no arguments, deductions, no hastles, just a check covering the 90 percent. A couple of days later we got an email inquiring how our dog was doing and asking that we please respond and let them know. This was not a form letter. They appeared really concerned. We have very seldom received such good service as this. Such excellent service as this deserves to be recognized. I strongly recommend Healthy Paws to all pet owners. This is a company that understands what service is.
Insurer: Healthy Paws
By: William
They have been great insurance
Healthy Paws is amazing insurance. They have cover everything that the policy said they would of. An I can’t say enough of about the people of healthy paws with your quick response on my claims. I have been tell all my friends how amazing you guy are over at healthy paws..
Insurer: Healthy Paws
By: Michael
They have been great insurance
Healthy Paws is amazing insurance. They have cover everything that the policy said they would of. An I can’t say enough of about the people of healthy paws with your quick response on my claims. I have been tell all my friends how amazing you guy are over at healthy paws..
Insurer: Healthy Paws
By: Michael
Amazing Company!
This insurance company is absolutely amazing to work with. They have several easy ways to submit claims and check status. Their phone app is very easy to use. When customer support reaches out to you they are very friendly and makes you feel like they genuine concern in stressful times. Feels like part of the family. Would strongly recommend! Thank you so very much Embrace.
Insurer: Embrace
By: Kevin
A Must Have For Pet Owners
I have had ASPC insurance for over a year now. I have two dogs insured. I have submitted numerous claims since becoming a client. After meeting my deductible my coverage option covers me for 90% of all expenses related to injury and illness, including medications. I have so much peace of mind knowing that in the event of something catastrophic happening to one of my pets, I can afford for them to receive the best possible care and treatments. I have had two surgeries covered and an ongoing chronic eye condition which my dog unexpectedly developed. My only complaint is that sometimes, it seems that it takes a while for the claims to be processed but otherwise I have never had any difficulty submitting or being paid on a claim.
Insurer: ASPCA
By: Joanne
So thankful for Nationwide Pet Insurance
I'm so glad I decided to get Nationwide Pet Insurance for my dog when he was a puppy. He recently turned 1 and I've already had to submit a few claims. I've been so impressed with the coverage and the customer service. It's so reassuring knowing when we do unfortunately have to go to the vet that he can have the best testing and care and I don't need worry about cost. I can't say enough good things about Nationwide!
Insurer: Nationwide
By: Caitlin
You guys are doing a great job
You guys have been great to work with
Insurer: Nationwide
By: Collette