Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent
I would completely recommend Nationwide to everyone. We are new to this company and I was pleasantly surprised how easy it is to submit a claim and also surprised how fast they reimburse you. Any time I needed to call them, they have been wonderful on the phone. Friendly and helpful. Thank you Nationwide!
Insurer: Nationwide
By: Susie
Always available and easy to get in contact with.
Always available and easy to get in contact with.
Insurer: Nationwide
By: roger
your service is great and kringle is doing great too new med has worked wonders apoquel he hasen"t gone after his feet at all.
kringle is doing fine the new med apoquel has worked wonders he's stoppes chewing and licking on his feet. and nationwide has been great
Insurer: Nationwide
By: GARRY
Thank goodness for Nationwide
As the title states, thank goodness for Nationwide. We had no idea our pup would be so expensive. Nationwide makes it easy to file her claims. The customer service agents have always been friendly and helpful. We have recommended them to family members with pets. Nationwide has allowed us to keep Priscilla healthy and happy, without the stress of medical bills. Thank goodness for Nationwide.
Insurer: Nationwide
By: Sean
Finally, a fantastic pet insurance company that actually cares about your pet!
THE BEST insurance company we've ever had for any of our pets! We've tried others and they were plain awful. But Nationwide restored our faith. Love this company and the promptness of their claims processing! Best!!
Insurer: Nationwide
By: Len
Fast response and answer questions quickly!
I love the quick response and professional service on my claims.
Insurer: Nationwide
By: anastasia
Delivered on commitment
I am satisfied with phone support and the way you handled the claims.
Insurer: Nationwide
By: Cristian
Nationwide IS on your side!
My cat Barkley has had a rough few months with some gastro troubles and just getting older. He had to visit the vet 3 times within 30 days and had some very unpleasant testing done. Nationwide was great with the claim forms, quick responses and reimbursement. I'm so grateful that he has health insurance and that Nationwide understand what pet owners go through when their kiddo is sick!
Insurer: Nationwide
By: Alison
Really Impressed
I’m so impressed with how easy it is to submit a claim. The customer service was wonderful as well when I had a question regarding a claim I had submitted. I would recommend Nationwide Pet Insurance to any one with a four-legged family member.
Insurer: Nationwide
By: Jazmin
Pets Best gets my A 1 rating - They are awesome!
Our two kittens are each very different. Ellie has had no issues. Etta arrived from a breeder with her sister Ellie at 12 weeks. Etta had diarrea from Giardia as our first challenge lasting two months. Next Etta Fx her foot jumping on a bowl and then she swallowed a ribbon. Ellie has had no problems. They both have had usual shots and check ups. Next week week they will be spayed at 9 months. Thank goodness for our wonderful Vet. Elizabeth Berger and thank goodness x 10 that we signed up for Pet’Best! All around A1 awesome easy claims on line and helpful staff when I call wven in the Pandemic they have been totally there for us!
Insurer: Pets Best
By: susan