Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Healthy Paws is THE BEST!
I cannot begin to express how grateful I am that we have Healthy Paws pet insurance. Up until now we have used it for small things like allergy testing and it was always easy and quick getting reimbursed. Then recently our Goldendoodle started having focal seizures. We got sent for all kinds of testing that was not cheap. I didn't even have to blink when thinking about doing the tests and affording them. He had the tests on a Tuesday and by that Friday I was reimbursed all but the vet exam at the specialist! I thought for sure this time they would need a bunch of further documentation to proceed but they didn’t! Just the invoice! All I got was an email asking how my dog was! They literally have been so easy to file claims with and have the money direct deposited back into my account quickly! I am ALWAYS more than happy to recommend them to anyone!
Insurer: Healthy Paws
By: Kelly
Asked for a simple payout invoice breakdown of what was paid percentage wise. Two days ago I’m still waiting
I called Truepanion a couple days ago requesting a breakdown of an invoice that my vet submitted to Truepanion for an emergency my dog had and Truepanion has since paid out on. The amount paid out was less than expected. One would think the invoice on trupanions end would have been broken down already and available by email. It is Friday I called Wednesday then called again Thursday. I just want the invoice and can’t seem to get it ! I just want to know what portion of procedures truepaion did pay out on. As it was not 10% that I was left paying of the bill. I appreciate the ease of the vets being able to get estimates back from truepanion and the kind voices on the other end of the phone but honestly I’m finding it frustrating I just want answers in which I’m not getting
Insurer: Trupanion Canada
By: Sarah
Awesome
I want to thank Healthy Paws for the fast and professional service they provided for him. In these uncertain times it is such a relief to know that I can count on your team to respond and put my mind at ease when one of my pups are in need of medical care. Thank you so much!
Insurer: Healthy Paws
By: Robert
Great and very helpful
Very friendly and helpful
Insurer: Pets Plus Us
By: Edmond
My horrible experience with Embrace
It is very hard to get a reimbursement of services. I had 2 of my frenchies insured and needing surgeries. One of the reasons they denied a claim was that my dog was not seen in a vet for over a year so therefore it is classified as a pre existing condition. We just relocated to another state and had no immediate need to bring my dog to the vet. They are house dogs, they don't leave my property. I went on BBB to see this is a big issue with Embrace. They take a long time to contact you when submitting a claim as well. Every claim submitted gives the default response of "we need to contact prior vets for complete medical history" even though this is done in the preliminary coverage process. You are better off putting that money aside every month and getting a CareCredit card instead of paying for their insurance. This is what I am forced to do... 5K in debt later. Thx Embrace!
Insurer: Embrace
By: Jackie
Excellent customer service
Great service and follow up. Used to take a long time for claim to be completed but now it’s very quick
Insurer: Nationwide
By: Pat
I am very pleased with my insurance so far.
So far, I am very pleased with the ease and responsiveness of Nationwide insurance.
Insurer: Nationwide
By: Cary
Very impressed!
I am so impressed! So far so good with our insurance plan. I wish I signed up with Nationwide with our last dog. The process has been very easy.
Insurer: Nationwide
By: Vannie
NATIONWIDE ROCKS
Best insurance ever! I’m so glad I switched plans, this coverage is so much more comprehensive than any of the other plans are with you. The staff is extremely helpful in the claims get processed very quickly. I would highly recommend this insurance to any pet owner.
Insurer: Nationwide
By: Judy
Amazing from start to finish (enrollment, filing claim, timeliness) and I HIGHLY promote them to all my friends! BEST EVER!
I know first hand that Nationwide Pet Insurance is amazing! I have used them for a couple of years now for my dogs and cats and their process has been great, smooth, no hassle, easy to file a claim, customer service pleasant and honestly I feel they really care about the animals and providing the services they say they will provide without any hassle or questions or hidden loop holes. My healthy dog suddenly became very ill last year and all the claims i had to submit were never picked apart or questioned - which is the last thing you want when your animal is very sick. Nationwide honored our coverage without issue. I have heard horror stories from friends that have pet insurance with other companies - requesting outrageous documentation that has no relevance to their animals claim, they are obviously looking for any reason not to cover claims. I have also dealt personally with other pet insurance companies on a very short term basis and even in the one months time dealing with them it was a total frustrating nightmare. I am in rescue and I tell all my adopters if they want pet insurance, go with Nationwide hands down! My friends/adopters have joined nationwide and have also had great results. I can't say enough good things about them. Thank you Nationwide!!!
Insurer: Nationwide
By: Melody