Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Disappointed
Disappointed at the handling of my most recent claim. Will be cancelling policies.
Insurer: Nationwide
By: Stephanie
Best Support for my Pup
We can’t thank Nationwide enough for all of the help and support they have provided my dog her entire life. It helps lower the stress of going to the vet knowing she’ll be covered. I don’t have to make life decisions based on the cost. My little one will live her best and longest life.
Insurer: Nationwide
By: Katie
Nationwide makes the claims process easy and is extremely efficient.
We have been using Nationwide for 3-4 years and they have expansive coverage and an easy claims process. I have not had any issues with the company thus far. I would highly recommend them!
Insurer: Nationwide
By: Laura
Only The Best Pet Insurance for my pets!
In the middle of today's world of "what's going to happen next", my dog needed emergency back surgery to repair a couple discs so he could walk again without pain. Thankfully I had Nationwide on my side, and they covered 90% of the cost of this sudden and very expensive surgery including an MRI and a couple days in recovery at the animal hospital. I can't tell you how much I appreciated them taking care of the financial side of things so I could focus on the care and rehabilitation of my baby. The best part was that they reimbursed me within a week of filing the claim. So anyone who's hesitating about buying a policy from Nationwide...don't! As a health insurance agent myself, I know insurance carriers and they are top notch!
Insurer: Nationwide
By: Helena
Nationwide Pet Insurance is our partner
We've had Nationwide Insurance since Walker was a puppy. He turned 3 on Monday! Nationwide has delivered on its promise to ease the financial burden of taking care of unexpected medical expenses. We had a different pet insurance company for our previous dog and in 6 years of coverage, they paid a small part of only one medical bill. Nationwide has been helpful, efficient, easy to work with. I have recommended them to several friends with pets.
Insurer: Nationwide
By: Marta
Premiums are out-of-sight
Good customer service. Premium increases are troubling. I keep the insurance primarily for possible catastrophic emergencies.
Insurer: Nationwide
By: Paula
Great customer service and fast and easy claim processing!
My daughter just graduated from college and she always wanted a dog so we bought her a beautiful Pomeranian puppy that she named ‘Coco.’ Of course, we only want the best for Coco so our veterinarian recommended that we get Nationwide pet insurance. When I call your customer service number, everyone has been friendly and helpful. They answer my questions and are eager to help! The claims process is easy and fast with no hassles! I feel at ease knowing that Coco is getting the best care and I’m confident that Nationwide is there if ever I need them. Nationwide is definitely on our side!
Insurer: Nationwide
By: Anna
Fantastic Insurance; I wish my personal health insurance was this good
This is my second pet that I've had on a Nationwide insurance program. I highly recommend. I must admit that I tried a cheaper option when we got our second dog, but switched back to Nationwide within a few months. The customer service, ease of claim and coverage is second to none.
Insurer: Nationwide
By: Melissa
Great!
We have always appreciated how easy it is to file a claim and receive refund. Thanks Nationwide! We just added a new pup to the policy ;-)
Insurer: Nationwide
By: Chris
Great company great benefits!!!
Nationwide has great benefits and is a great company for pet insurance! Filing a claim has been very easy through the app and the response determination time is very quick!
Insurer: Nationwide
By: Megan