Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Ease of use, fast reimbursement
Easy interface Fast reimbursement Clear communications
Insurer: Nationwide
By: Leone
Nationwide Pet Insurance has always been very responsive and quick to process claims/payments.
Nationwide provides excellent customer service. The explanation of benefits and claim payments are very clear and specific. Nationwide is quick to provide updates on my claims and processing status. Excellent insurance.
Insurer: Nationwide
By: Hannah
Excellent service
Nationwide provides quick, easy service with the most benefits. Thank you!
Insurer: Nationwide
By: Jahanara
I am extremely pleased with Nationwide!
The claims process has been so easy and fast! I have used the vetline and the customer service rep was so friendly and knowledgeable. I am extremely happy I chose Nationwide as my pet insurance carrier.
Insurer: Nationwide
By: Jason
Best Pet Insurance EVER
No matter what the situation brings when it comes to my two italian greyhounds, I know Embrace is there to get us through it. All I have to worry about is the health of my dogs without the financial burden associated with treatment and vet bills. In all the italian greyhound facebook groups I belong to (I think 11), I always recommend people buying new puppies make a smart choice and get Embrace Pet Insurance.
Insurer: Embrace
By: Irene
THEY DON'T PAY
The literal WORST insurance to have. A friend spoke highly of them so I decided to give them a try for one of my pets even though I was satisfied with my other pet insurance I have had for my other cat. In the 2 years that I paid almost $80 a month I had one claim with them and they refused to pay it. My cat went to the vet for unknown medical reason showing a symptom of vomitting. They checked him out and could not find a cause nor a diagnosis and he basically just got over it. But Trupanion took a good and thorough amount of time scouring his historical medical records looking for a REASON NOT TO PAY. They justified a denial because my cat had historically had an issue with vomitting from a hairball. SERIOUSLY! History of vomitting was their reason of denial. So I got stuck with the $300 vet bill. Effectively they have made that money from me in 4 months of those 2 years that I have paid $80 per month and he has literally been to the vet ONCE because he is healthy, They are useless and NOT to be trusted. I'm sure they spent more money on staffing salary to scour the medical record and find a reason not to pay me than they would have if they sent me a check for $200. And frankly the reason is not a good one. I would completely agree if it was an actual diagnosed preexisting condition, but frankly I consider this borderline theft. Which BTW...does anyone know a cat that has not vomitted from a hairball? Just curious! I would say who my other insurance is that has treated me really well but I don't want to discredit my very well earned and deserved review.
Insurer: Trupanion Canada
By: Polly
Indiscriminate Eater
My Bracco Itlaianno has a problem - he's an indiscriminate eater, and this has gotten him into serious vet trouble more than once! Each time though - Nationwide has been more than helpful, and timely in responding to the claims I've filed.
Insurer: Nationwide
By: Tarn
They are the most proffesional, thoiughtful, caring company I have ever encountered
this company is proficient, caring, and proffesional
Insurer: Nationwide
By: Cynthia
very accommodating
very accommodating, claims easy to submit and payment is received on a timely basis.
Insurer: Nationwide
By: Lorraine