Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Nationwide Pet Insurance is worth every penny.
We have had our pet insurance since Bailey was a pup and it has paid dividends. She was diagnosed with Squamous Cell Carcinoma and without the insurance, I don’t know what we would have done. Thank you for seeing the need to provide insurance for our fur babies!!!!
Insurer: Nationwide
By: Daniel
Customer Service rep on the phone was outstanding
For my initial phone call, my customer service rep was exceptional. She was curtious, professional and knowledgeable. My dog had just died unexpectedly and it was heartbreaking for us and she was extremely empathetic. She deserves a 10. The email I just got however, was like getting punched in the stomach. You really should check your claims before sending out a "hope your dog is feeling better" email like I just got. It was definitely like pouring salt in an open wound as we are all still reeling after Max's death.
Insurer: Nationwide
By: Tara
Amazingly fast turnaround on claims!
I am so glad that I got Nationwide Pet Insurance when I got a new puppy. The Health & Wellness Plan is everything. Super easy to file a claim and turnaround time is FAST!
Insurer: Nationwide
By: Tracy
Having nationwide pet insurance has been great
I’ve had nationwide since I got my frenchie at 6 and a half weeks old. It’s been very helpful and gives me piece of mind knowing that if she needs to go to the vet She’s covered and I’ll get reimbursed some of the cost.
Insurer: Nationwide
By: Mary
Been great
Nationwide has been very quick in reimbursing us for vet visits. They have responded quickly when we have sent in our paid receipts & proof of service. Would definitely refer to anyone getting a new pet.
Insurer: Nationwide
By: Mary
Great investment- and quick return
Very happy we decided to insure our pup, vet bills are super easy to file and app Is also great
Insurer: Nationwide
By: Ann
No complaints!
Never had a complaint! Excellent service!
Insurer: Nationwide
By: Isabel
Nothing is as easy as filing out a claim and getting paid as it is with Nationwide Pet Insurance!!!
I tell people all the time how amazing Nationwide's Pet Insurance is to get, use and be reimbursed! I love this company and our dog's plan! Thank you for making it all so easy!
Insurer: Nationwide
By: Jill
Easy and quick
Very happy with your ease and quickness of filing and paying claims. Thank you for always taking care of Guiness❤️
Insurer: Nationwide
By: Julie
Service great. Claim filing challenging, unfriendly website for accounts following
nationwide has been great for all my pets. The claim filing can be challenging since i file paper claims. The account website is diffinetly not friendly. Going in and out of each pet is very difficult and time consuming. The previous format was more user friendly
Insurer: Nationwide
By: Bridget