Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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They are very good and helpful.
Never had any problems. They are very helpful, knowledgeable and friendly and willing to work with you
Insurer: Nationwide
By: Joyce
Not worth your money.
Ahhh. I had ASPCA pet health insurance for my English bulldog for almost 8 years, all his life since I got him at 4 months. Hardly ever used it. Was paying about $88 a month. Yea $88 a month for 8 years. Do the math.. omg a lot! Well one night my dog collapsed and stopped breathing, went to the ER, he spent the night, next day more tests, etc... long story short he was diagnosed with a heart disease almost $4,000 later. Ok no problem, I have pet insurance..... hahahahhaha sike!!! Not too much. They only covered $500 because they considered it a preexisting condition and going forward anything having to do with his heart, ie heart meds or any echo testing would not be covered. WTH! So when I called and talked to a rep, the way they tried to keep me on the insurance as by saying, "ohh but we cover cancer!" Really!!!!!! That's your silver lining!!!?? HOW DARE YOU...!!!!? Heartless. And that's why I said
Insurer: ASPCA
By: Concepcion
Caring Staff
They have always been helpful, considerate and explain everything to where we can understand, gives advise for us to be able to make mindful decisions in the care of our pets. Puts us and our pets first & always follow up with an email. Even though they are expensive they are worth your pet having people that don't just treat you as a number but treat you and your pets with the out most importance.
Insurer: Embrace
By: Lydia
Wow so easy
I am so glad I chose Trupanion even though my employer offers some other insurance company. This is the most tech-savvy insurance company I’ve ever used, and you feel they really care for your loved one.
Insurer: Trupanion
By: Danny
Practical and great customer service
I called to address a claim that was determined to be a duplicate. I knew this call may take awhile. However, as soon as i explained my reasons to Joey, he quickly assesed the issue, confirmed with the claim people what he believes is what happened and came back to me and just said it was thier fault and he will fix it and have the claim approved and reimbursed. My call took less than 5 minutes - now thats customer service. I did not have to stay on a long hold or defend my reasons...Thank you Joey!
Insurer: Embrace
By: Susanna
Helpful and Fair
The Trupanion staff was very helpful and it was easy to file a claim. My dog had a cracked tooth and needed surgery. I'm thankful our deductible was applied, and his condition was covered.
Insurer: Trupanion
By: Alicia
So thankful for financial support!
Our sweet boy has a mysterious medical issue that is affecting his mobility, hip pain as well as abdominal function. It is very distressing to know your dog is in pain, but not be able to fix it. He's had a myriad of tests and we are so thankful for Healthy Paws to help at least relieve the financial burden while we try to help figure out what is causing these issues and how to treat. All we have to do is take a picture of the bill from the app and a few days later, we get the EOB and payment is direct deposited into our account. Helps make a very difficult situation a little less stressful, for sure.
Insurer: Healthy Paws
By: Robin
Awesome Pet Insurance
Fabulous coverage, easy to file claims, fast in processing claims
Insurer: Nationwide
By: Samuel
Stephanie provided excellent service!
Stephanie provided excellent service in helping me select the right policy for my pet! Would highly recommend working with her any time! Will refer!
Insurer: Prudent Pet
By: Valerie