Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Very good service at a very difficult time
Shumba has endured a great deal of pain because of a cancerous condition in his leg. We have had to take him to several specialists and treatment has been rough on Shumba and costly for us. Having Nationwide insurance has made all of this easier than if we had no such policy. Being able to submit claims online and have them reviewed in a timely manner has helped us in this difficult time. Thanks so much for your assistance. Sincerely, James Wolf
Insurer: Nationwide
By: James
Easy process and quick turnaround on claims.
Our pet has a chronic illness that is being treated and managed really well by his vet. The treatments are quite costly, but we don't have to worry about it because of our Nationwide Pet Insurance. The claims for office visits and medication are all easily uploaded through the VitusVet app, and I get the reimbursement in time to cover the credit card bills. I really appreciate the swift processing. It takes the worry out of the equation, and lets us focus on the best care for our pet.
Insurer: Nationwide
By: Paul
As insurance companies go, working with Nationwide has been a very easy experience.
Very happy with our pet policy. It’s a little expensive, but the perks & good service have been worth it.
Insurer: Nationwide
By: Hillary
Great coverage
I appreciate how quickly Nationwide Pet Insurance reimburses my vet bills. The vet's staff I have also says that this is a wonderful, no-hassle insurance company. I've been so grateful to have pet insurance for both of my little dogs through Nationwide. It has definitely been worth it!
Insurer: Nationwide
By: Tiffany
Status of Archie
Appreciate the thoughtful email to check on Archie, who's spirits are great and you would not know he has a soft tissue sarcoma lump on his hind leg as he is chasing after chipmunks. I also really appreciate the kindness of the agent that I spoke to regarding Archie's up and coming surgery to remove the mass. She was so caring, and comforting. I wish I remembered her name, for she did a great job representing Nationwide.
Insurer: Nationwide
By: Tracie
Highly recommenced!
Our vet tech recommended this company as one of the best for coverage and reimbursement. She was correct. I think I got the reimbursement check within 2 weeks of when I filed the claim.
Insurer: ASPCA
By: Heather
Excellent timing, fast claim review!
My dog got ahold of a corncob and was vomiting within a few days. Took him to the vet since we were overly cautious - multiple xrays, blood work and fluid racked up around $800 in costs. Nationwide processed my claim within 4 days, and with their new direct deposit tool, processed payment within 5 days of my dog receiving care. Our pup is doing great and we didn't have to worry about finances because Nationwide had us covered. Thank you!
Insurer: Nationwide
By: Jordan
Nationwide is always there when i need them and the claims are processed very quickly!
We have a 17-year old pug and it gives us a great peace of mind to know that we can always get the medical care she needs. Customer is always helpful if i have any questions, and i usually have the reimbursement within a week of submitting the claim. Our pug is enjoying her twighlight years with the great medical care she's receiving. Thank you, Nationwide!
Insurer: Nationwide
By: Kate
Wonderful pet plan
Our aspca insurance plan is always there for us when we need it. The staff is helpful and friendly.
Insurer: ASPCA
By: Cheryl
Awesome experience and great service
Nationwide covered most of my expenses for this visit and I had an awesome experience with the claim. It was very easy to submit the claim through VitusVet app and the claim processing was very quick. I would say excellent service and I am very happy with Nationwide so far and I would highly recommend them to anyone seeking pet insurance
Insurer: Nationwide
By: Praveen