Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I am so grateful and relieved to have nationwide.. Service was prompt and caring
Really took the stress out of my visit to the hospital for my pup. I was happy to know that Nationwide had my back. Especially during COVID!! Thank you!
Insurer: Nationwide
By: Tina
Smooth transaction and quick.
We love Nationwide, we have been a loyal customer for our pet for over 7 years. Never an issue and always a positive experience. Highly recommended.
Insurer: Nationwide
By: Steve
Still waiting
As a follow up to Jax's vet visit, We have yet to receive any reimbursement for his vet bill. We were wrongfully denied any medical help due to what I feel was a very quick and unthorough review of his claim. I have sent in a request for review on the denial and its been almost 2 months with no update. Sincerely, Robert Mayer
Insurer: Nationwide
By: Robert
User-Friendly Website/Great Rates
The website is extremely user-friendly. I researched multiple companies and kept coming back to Prudent Pet because of the positive reviews from others about the high-touch customer service. The rates are very competitive and the coverage offered is comprehensive for our particular situation. We look forward to this partnership for the betterment of our canine family member.
Insurer: Prudent Pet
By: Jeremy
Answered all my questions and concerns
Chelsea was super friend and very knowledgeable. She answered all my questions and concerns
Insurer: AKC
By: Cindy
Nice to work with
Peter was so nice and helpful in explaining options and answering my questions. Insurance talk and decisions are stressful be it for humans or pets. This was a new one for me for a pet and it was nice to work with Peter. Thank you.
Insurer: AKC
By: Chad
I wouldn't be able to get through my dog's surgery without Nationwide.
We just got Max from an LA County Shelter, and we were told he just needs to have a simple neuter procedure. Upon his neuter consultation, we discovered that Max's cryptorchidism didn't just mean he had one testicle, but it meant the other could be inside him. That meant a much more advanced surgery than what we expected, and therefore, more of a financial dent. I was terrified of taking a dog in for a procedure like this right off the bat, we literally just got him from the shelter a couple days before finding this all out. Max pulled through, the vets were able to find the other testicle, and Nationwide supported us throughout. Thank you Nationwide!
Insurer: Nationwide
By: Kathleen
Very pleased
I’m very happy with my pet insurance your company goes above and beyond for our furry kids. I will definitely recommend nationwide to all my friends
Insurer: Nationwide
By: Tacy
I have your best policy and sent In all the receipts from my vet and 1000.00 dollars only got back 300.00 back 300.00 I pay 47 a
Very upset I have the b at policy and filled out the forms right and not getting reimbursed righti pay for the eat oh policy you have and I have to request more information from vets and that’s not working either left with big care credit bills . And todays visit for his injured toe and all his shots and medicine came to almost 500.00 dollars and if I fill out the form and don’t get Reimbursed Of which all should be covered ism going to be real made it should t be this hard😢
Insurer: Nationwide
By: Diane
Always there for Max
We have had other insurance companies for max but you are always there for him when he needs you. Thank you
Insurer: Nationwide
By: Michael