Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Awesome team
Great experience overall! Information that I had were all answered according with the rep helping me setup new doggy insurance. I rate the Representative 5/5 .
Insurer: Prudent Pet
By: ojoe79
Appreciate the kind manner and quick service
Amy was very sweet and great to deal with! I appreciate her kind manner and her quick service!
Insurer: AKC
By: Teresa
Nice & Easy
Nice, easy, and simple. It was very to understand and I got everything i needed for my Frenchie Kyro.
Insurer: Spot
By: Daniel
We love Healthy Paws Pet Insurance
We have been so happy with Healthy Paws Pet Insurance. Our eight year old dog needed to have back surgery to repair a couple of bulging discs which caused weakness in his back legs. If we did not have pet insurance the surgery would not have been possible for our family. Our dog is doing wonderful and back to himself. Healthy Paws covered exactly what they defined in our insurance agreement for our dog. We were pleased with the ease of submitting documentation and the prompt decisions made on our claims. We would 100% recommend Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Denise
Go with Healthy Paws Pet Insurance, they are the best!
Our just one year old puppy Sparky became severely sick and ended up having meningitis. It was super scary and very expensive. He spent three nights in the neurology hospital which you can only imagine how pricey that was! This was all during the stressful time of covid with not much income coming in. Healthy Paws saved the day. They covered so much of our bill and were so fast and efficient. They were also very kind and concerned about Sparky. I recommend this company one hundred percent!
Insurer: Healthy Paws
By: Emily
Peace of mind for puppy parents
I debated whether or not to get pet insurance and decided that if anything awful was to happen, I didnt want to worry about being able to afford a vet visit. As first time dog owners, my girlfriend and I have benefited from being able to put our dogs health first. I looked at multiple different insurance companies, and ASPCA gave me the best combination of options/price for coverage. Submitting the claims online is as easy as uploading a picture of the invoice, and the explanation of benefits and direct deposit reimbursement were clear and easy. I know that sounds like a paid ad, but my dog had to have xrays because she ate rocks (we didnt know that prior to the xrays), she broke her tail wagging it on a metal fence (2 vertebrae amputation followed by 6 weeks of bandage changes), and if we can get her to 1 year old without eating a whole sock I will be thrilled. I have used the insurance and it allowed me to tell my girlfriend to take our dog to the vet, when I was out of town, jst because she felt she was acting strange. I have spent more money on this dog;s medical care this year than I have on my own, but the insurance has helped cover that.
Insurer: ASPCA
By: Steven
Caring Excellent service, so easy to use
Using Nationwide pet insurance is so quick and painless. Very refreshing to be able to quickly submit my claim and get paid I. Just a couple of days. Going to the vet and caring for sick animals can sometimes be extremely lengthy and tedious. Really nice to have one thing less to worry about. They also checked on my dog after surgery to see how she was feeling!!
Insurer: Nationwide
By: Kelly
Comprehensive and Easy to Work With
We've really apprecaited having Nationwide Pet Insurance. While we have only had one claim outside of wellness visits, the process is easy and we are quickly reimbursed. The EOBS are clear.
Insurer: Nationwide
By: Scott
Thank you, your coverage will extend the life of my dog!
We have a most loved Boxer who is almost 8 years old. We have done everything we can to keep her healthy, spayed, exercise daily, brush teeth daily, etc. I was able to sign up for insurance for Roxy (the dog) a couple years ago through my employer. I had been very familiar with human insurance, but not pet insurance. We had a healthy dog, and did not anticipate she would develop mast cell tumors a year ago. Apparently this is a common occurrence for this breed of dog. She has had three surgeries to remove these tumors. I want to thank you for making the claim process so easy. We are able to feel confident she is getting the best care since we have Nationwide coverage. Roxy is our fur child. She brings love and joy to each of our days. We really want her to live a full, healthy life. I will always have pet coverage through Nationwide. I also give high recommendations for your company.
Insurer: Nationwide
By: Sheri
I love Nationwide
Nationwide is always so helpful and there for my dog and I. I would recommend them to anyone considering purchasing insurance for their fur baby.
Insurer: Nationwide
By: Iriannette