Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The procedure was easy
The procedure was easy, the vet knew what to do trupanion was right there and the process was done
Insurer: Trupanion
By: Alan Schultz
Efficient claims services
Fast, efficient, easy service on claim
Insurer: Pumpkin
By: Connie
DON'T EVEN THINK ABOUT GETTING THIS INSURANCE …
I was paying for 4 years the insurance for my pet Piera with policy # 1533639-03. I only made one claim sinve I started. 3 years later after being paid for a long time, my cat had an emergency, I took her to the vet, the clinic tested her and higher recommend to have a dental cleaning because she had many dental plaques , that was the first emergency visit and I was charged US 281.80. A week later I took her for her dental cleaning and I was charged for US 350.00 more. Then I called to Met-life and I asked to the agent if I needed to put 2 different claims, the answe was NO, "you don't need to, just put everything in a single claim. Like 90 days later the claim was completely denied. Then I called again and they sent me an appeal form that would take 90 days more to see if I had a case to claim part of the money. 90 days and monthly I pay almos 30 dollars plus the 90 days when my claim was denied? I DIDN'T HAVE THE RISK AGAIN. I feel that i was robbed for 4 years. do not think about getting this insurance. It is a complete fraud. RIcardo Munoz
Insurer: MetLife
By: RICARDO MUNOZ
Representative was fantastic
Representative was fantastic, explained everything well and made sure I understood what I was purchasing and how it works.
Insurer: Nationwide
By: KIersten V
1000% recommended
I can not say loud enough how much this company has help me in times of need, my 15 months old pup has a congenital issue and they have covered all of my treatments. 1000% recommended
Insurer: Healthy Paws
By: Amalia Rodriguez Klein
Great
Great and followed as soon as possible
Insurer: Prudent Pet
By: michaelcrutchergmail.com
You can count on Healthy Paws
We can always count on Healthy Paws to review and process our claims in a timely manner. It gives us such peace of mind when facing necessary (but often unexpected/expensive) treatment options. We feel confident in being able to provide the best care for our dog because of the clear, consistent manner in which Healthy Paws operates. If only human health insurance companies operated with the same integrity!
Insurer: Healthy Paws
By: Kelly
Extremely quick to respond
Extremely quick to respond, App and website is easy to use for claim submission. My dog stayed in ER for 36 hours and Trupanion issued the balance owed to me almost instantly. Trustworthy service and I'll be putting my future pets on Trupanion as well!
Insurer: Trupanion
By: Wardah
Joshua Sabado was super
Joshua Sabado was super! Knowledgeable and friendly. A nice change from most customer service representatives. He helped us choose the right pet insurance for recently rescued dog. Thank you!
Insurer: Fetch
By: Randy
Lovely phone humans, such as Aileen!
Aileen was an absolute delight on the phone. I have had to call fetch three times now and everyone has been super helpful. So far, I have only signed up 3 cats on the insurance and haven't used them for reimbursement, but I feel confident they will deliver. Especially after through research on which pet insurance to go with. Than you Aileen for being so wonderful on the phone despite needing to do tedious work due to my mistake!
Insurer: Fetch
By: kertheater