Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
The agent (Joshua Sabado) I spoke with…
The agent (Joshua Sabado) I spoke with was very knowledgeable. He even saved me $4 dollars a month on my quote, he was very helpful and answered all of my questions. I think this was the best company to go with after doing my research.
Insurer: Fetch Canada
By: Dimitri Mimi Andriopoulos
Customer support has always been…
Customer support has always been available and provided answers and/or resources quickly. The customer support people have always been polite and patient. Best- Leslie Nelson
Insurer: Trupanion
By: Leslie Nelson
The representative
The representative, Art, was very helpful and answered all my questions.he would get 5/5! The telephone connection was terrible… I learned nationwide was having major tech problems… for that I’d score 1/5
Insurer: Nationwide
By: Suzanne
Waiting period and "pre-existing condition" nonsense
Had a terrible experience regarding my very first claim for my 9 year old female lab. She started limping-caused by either a dog park injury or onset of arthritis. Prudent Pet denied the claim, saying it was still the waiting period (it wasn't- waiting period ended 2 days before the injury/illness). When I appealed, it changed its rationale for the rejection-now said it was a "pre-existing" condition because my vet had recommended starting joint supplements as a preventative one month before I bought the insurance. Also ridiculously claimed that the vet visit for the limping was within the waiting period. I politely challenged them to show me where the vet summary said my dog had had a arthritis diagnosis- PP couldn't. I subsequently read other reviews that said PP often rejects claims on older dogs. Lesson learned. Will now pursue other options, ie Chewy insurance.
Insurer: Prudent Pet
By: Abby Stavitsky
they've been so responsive with the…
they've been so responsive with the multiple surgeries my pup has had to have!
Insurer: Healthy Paws
By: paulina cholewinski
If I could give 0 stars I would. It’s a complete waste of time and money.
If I could give 0 stars I would. This has been a complete scam, from the time I enrolled in March 2025 until now, end of May 2026. I have paid over $900 in premiums since I enrolled my pet. I have submitted 5 claims totaling just over $2,000 and ALL of my vet records. My vet's office also supplied all the records, which are very detailed, and go back 11 years. All of my claims were denied initially stating I hadn't provided the records. After ensuring they did have all records, I was told the claims would be reprocessed within 10 days. When I hadn't heard anything for over 30 days, I called customer service, and they confirmed I had provided everything needed and the man on the phone stated HE would personally ensure that ALL of my claims were reprocessed and he would contact me in 24-48 hours. That was 4 days ago. This morning I had an email stating I would hear from them in another 30 days. THIS IS UNACCEPTABLE. While I've been waiting on responses, I've been paying the premiums. My pet was NEVER covered under the insurance plan I've paid over $900 for to keep him safe and healthy. I've done my part 100%. ASPCA Pet insurance has NOT provided the services I've paid for. I've wasted so many hours of time on the phone or sending emails and records and I'm currently waiting on the phone AGAIN right now. DO NOT pay for this service. It is a total waste of money. And a complete waste of time, trying to get your calims paid or your money back. I have requested a refund and heard nothing back. I feel completely scammed. Updated June 15, 2026. ASPCA pet insurance still has not approved my claims or issued me a refund. At this point for my own sanity, I am just canceling the policy, even though I feel I was scammed out of $900 in insurance premiums. Don’t waste your time or money. Pet insurance is personal. We are trusting these companies to help us keep our pets healthy. I couldn’t be more disappointed by this company.
Insurer: ASPCA
By: MissDanelle
It has been a week since signing up for…
It has been a week since signing up for pet insurance for a recently acquired kitten. I was charged immediately and yet still dont have coverage or updates on my policy. I want a refund and to cancel my I cant get a hold of anyone. Ridiculous to have to pay immediately and have to wait .
Insurer: Nationwide
By: Karalyne Richman customer
Great experience!
Amazing communication! And explanation of benefits is always so detailed. All calculations done correctly. Also, great to know that my kittens could see an emergency vet when accidents happen. Thanks for the fast review of claim.
Insurer: Fetch
By: Johana