Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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She was awesome!!
She was awesome!!! Explained and walked me through everything!!
Insurer: Fetch
By: Deanna
Doubled our rated without explanation
I went with Healthy Paws several years ago because of the mostly positive reviews, but I have been very disappointed with their customer service and billing. They just DOUBLED our monthly rate without getting approval and it was really hard to get answers about this on-line. Super frustrating experience
Insurer: Healthy Paws
By: Lisa C
Amazing efficiency!
Prompt, efficient payment! Amazing service!
Insurer: Trupanion
By: Diane
If I could give 0 stars I would
If I could give 0 stars I would. My monthly not only increased from 120 a month all the way to now 258 a month. For two cats. And even though I didn’t experience these issues before, what you guys have done lately is beyond words. In a really bad way. My cats have gotten their teeth cleaned for the past 3 yeas, while they were insured under Met Life, never had an issue with claims or refunds. But the last time which was well over a month and a half ago. They got their teeth cleaned and I submitted my claims right away. Tell me why is MAY 26th and I still haven’t received any money regardless of having called and spoken to multiple associates and representatives (MORE THAN 10 different people) they all said they would reach back out to me, which non did. Now here’s the thing. On my end it’s showing that claim as closed/solved&paid… guess what? I have not received any money. Despite speaking with multiple different people and them supposedly putting a note for the billing department to reissue the payment. The wait has become unbearable because we’re not talking about $25. We are talking almost $1000. So please be diligent and process my refund with urgency. This is a big amount of money and mostly in this economy. I am beyond disappointed and dissatisfied with this company and how you chose to deal with my claim. please solve this as a matter of urgency. I’ve contacted you guys over emails, that never get replied, through the app where I can never get a hold of a human as well as the phone which I’ve called and spoken with different individuals over 10 times. Thank you, I hope this can get resolved with a sense of URGENCY. Otherwise I will go bankrupt. I’m just a young responsible woman who’s never missed a payment and has been loyal to Met life for years in consecutive. Please HELP IS NEEDED WITH URGENCY REGARDING THIS MATTER.
Insurer: MetLife
By: Dissatisfied Customer
Thank you Aileen for answering my 1…
Thank you Aileen for answering my 1 million questions! I feel great about the policy we set up for side 🙏🏼
Insurer: Fetch Canada
By: Lisa Dagg
You handled my claims promptly and sent…
You handled my claims promptly and sent refunds immediately, which I really needed. I told my veet I felt so sorry for pet owners who could not treat their pets because they didn't have pet insurance. Thank you PUMPKIN!
Insurer: Pumpkin
By: customer
Met life is so easy to work with
Met life is so easy to work with. Just send report from doctor to them and get payment for within a week. If any issues come up they are very easy to contact and any issues get resolved quickly. Very happy with MetLife!!
Insurer: MetLife
By: customer
Well-puppy Visit
We submitted our first well-puppy invoice since enrolling and all went well. Pumpkin communicated throughout the process and paid us directly without any delays or complications. Thank you!
Insurer: Pumpkin
By: David
The agent I spoke with was the most…
The agent I spoke with was the most arrogant and rude person i’ve ever spoke to. He won’t let me speak or ask questions the entirety of our phone call unless i talk over him. I went into report this to Sonnet immediately that i would like a different agent to deal with. I just renewed a policy with them yesterday but i don’t plan on staying with them anymore. I don’t the broker as well because I was given a cheaper offer on the website and he increased my premium to $50 more which was weird. Before the increase, he was giving me a quote which would have been a $70 difference and when I kept saying I received an email from Sonnet, he does not believe or acknowledge the fact I received the email. Definitely trying to scam me to get a higher premium. Would not recommend speaking to their insurance agents. If the website tells you the new renewal price, just lock it in. Don’t let an agent charge you a higher premium.
Insurer: Sonnet
By: Elisha Jeunne Mata
Open Enrollment no communication
Open Enrollment no communication I did open enrollment through my employer, but did not receive any confirmation from Nationwide, and neither did my employer. I signed up again, at which point I realized I had two pet insurance policies and Nationwide just doesn't send any sort of communication that an application has been received-to employee or employer.
Insurer: Nationwide
By: customer