Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Something shady is going on
Something shady is going on. They keep posting that they’re having technical issues. I used to submit a claim and it took less than a week. Now, they can barely find submitted claims. I smell a lawsuit!!!
Insurer: Embrace
By: Jan Evans
Quick response
The time it took to respond to the invoice submitted for my dog's surgery was incredible. The specialist submitted the claim and within minutes I knew what I had to pay for this claim.
Insurer: Trupanion
By: CYNTHIA LUCENTI
I can trust them to be there for my pup…
I can trust them to be there for my pup when I need. As soon as I submit a claim, they are right on it. Thank you Marie
Insurer: Trupanion
By: Marie
Dr. Kleintop and Assistants
Dr. Kleintop, as well as the assistants, have been extremely caring towards our cat, Arianna. Dr Emily has been a life saver for Arianna. We are so grateful. We absolutely love Dr. Emily. And so does Arianna.
Insurer: Spot
By: Carla Wishinsky
Great customer service
Customer service rep explained everything to me . Pleasantly surprised when he told me so.e of my dogs dental surgery was covered.
Insurer: Spot
By: Carol Trowbridge Neubauer
The customer services workers are the…
The customer services workers are the nicest. You can tell they themselves love pets. Also haven’t had a problem getting refunded
Insurer: Pumpkin
By: Yuliana
Great customer service and assistance
Pets Best was there for us through distressing moments for our dogs & helped us extend treatment options for our pup with IMHA. Customer service has always been helpful and caring.
Insurer: Pets Best
By: Ryann Taylor
🐶🐶 Peace of Mind When My Dog Needed It Most🐶🐶
**Las Vegas, NV** I have had Trupanion since I adopted my dog when he was just 12 weeks old. He is now a little over 7 years old, and throughout that time, Trupanion has truly been with us every step of the way. Over the years, my dog has faced several health challenges, including Addison’s disease, more recently hypothyroidism, and now a newly discovered tumor in his abdomen. As any pet parent knows, receiving news like that is incredibly stressful and emotional. Having Trupanion has given me such peace of mind during some very difficult moments. I am especially grateful that both my dog’s primary veterinarian and the specialty surgical center here in Las Vegas accept Trupanion and are able to submit claims directly for payment. That means I only have to pay my portion at the time of the visit, instead of worrying about covering the full cost up front and waiting for reimbursement. With the diagnostic procedures he now needs, the offices are also able to submit for prior authorization, so I know ahead of time exactly what my out-of-pocket responsibility will be. At the end of the day, having Trupanion means I can focus on what matters most: getting my dog the quality care he needs. Instead of being overwhelmed by the financial side of things, I am able to make decisions based on his health and well-being. For that, I am truly grateful. Trupanion has been a blessing for my furry family member and for me. I would absolutely recommend them to any pet parent who wants protection, support, and peace of mind when it matters most.
Insurer: Trupanion
By: RLM - Santa Rosa CA
There asking my opinion on them and it…
There asking my opinion on them and it takes a month to receive my claim? Been with them 6 months now and made my payments on time. I was told by someone they had this insurance company and the never approved her claims. I’ve had other insurance company that paid within 4 days.should have stuck with them. I gave 1 star cause I could understand them
Insurer: Embrace
By: Ray