Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Everyone was very helpful with my…
Everyone was very helpful with my claims. They made it clear of everything that would be covered and provided all the clarification I needed. Sometimes it was a little hard to get ahold of someone by calling over the phone, but overall I’ve had very positive experiences with the outcomes and services.
Insurer: MetLife
By: Lesley
MetLife Pet makes it easier to submit…
MetLife Pet makes it easier to submit claims. Thank you for your service with claims during a difficult time when my dog has a chronic issue.
Insurer: MetLife
By: customer
Review process for claim is frustrating
Review process for claim is frustrating
Insurer: MetLife
By: frederick
Amazing customer service
Amazing customer service! They take the time to answer all your questions. Having an app helps file claims and check on states faster. Been a loyal customer for 11 years and will continue to be their customer in the feature.
Insurer: Healthy Paws
By: Anahit Arutyunyan
Claim was easy to file.
Claim was easy to file. Refund and payment was received with no issues and in a timely manner.
Insurer: MetLife
By: MsTee
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Fetch
By: Laura
The ease of making claims is key
The ease of making claims is key. The explanation of benefits and responsiveness is excellent.
Insurer: MetLife
By: customer
Much easier and quicker response time…
Much easier and quicker response time than last year.
Insurer: MetLife
By: customer
Best Pet Insurance I've Tried
We've only had met life pet insurance for a few months, but so far all the staff has been incredibly helpful. I love that we can do a family plan for the dogs with 1 deductible. We've had no problems getting claims processed and paid. I highly recommend met life!
Insurer: MetLife
By: Makayla
It has been over 6 months since I wrote…
It has been over 6 months since I wrote my original complaint. I read some of your messages and yes the staff is pleasant. But I want to be paid. In addition, they said they would have someone contact me immediately after my review. Never happened.
Insurer: Embrace
By: Carol Moyer