Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Responsive and easy to deal with
Responsive and easy to deal with. If only all insurance companies were this good!
Insurer: Healthy Paws
By: Pilar Kraman
Solid Options for Pet Owners
I’ve had ASPCA Pet Health Insurance for my Cat for over seven years, and overall my experience has been positive. The coverage helped significantly with emergency vet bills, and the claim submission process online was fairly simple. Reimbursements were not instant, but I usually received payment within a couple of weeks. What I like most is the broad coverage options, especially for accidents and illnesses. It gave me peace of mind knowing I wouldn’t have to make financial decisions during an emergency. Overall, I’d rate ASPCA Pet Health Insurance 4 out of 5 stars. It’s a solid option for pet owners looking for reliable protection, especially if you enroll your pet while they’re still young and healthy.
Insurer: ASPCA
By: Sonia
Great customer service
Great customer service! The lady on the phone explained everything to a t.... Awesome experience. Would recommend to my family and friends.
Insurer: Nationwide
By: Joseph madru
I CANT NOT BE HAPPIER WITH TRUPANION!
I CANT NOT BE HAPPIER WITH TRUPANION!! we recently adopted our dog and little did we know he would be needing emergency treatments and had to spend 2 days at the vet. Trupanion stepped up and has taken care of Bubbies and us!!
Insurer: Trupanion
By: Veronica
very supportive and understanding team
very supportive and understanding team. Keep up the good work.
Insurer: Spot
By: Ada Rodriguez
Happy Customer
The website is easy to manage. The claim response is timely; great customer service. I just wished that the sticker shock to insure pets over 10 years wasn’t so much even for pets that have been relatively very healthy.
Insurer: ASPCA
By: Verónica Seivert
Always easy working with ASPCA health…
Always easy working with ASPCA health insurance
Insurer: ASPCA
By: Melissa Hope
my pet insurance apparently was lapsed
my pet insurance apparently was lapsed. Usually they will call but did not this time. My husband took care of this but he died. Instead of listening they just wanted me to get a new policy. I have pet insurance for my other dog and apparently he set that up monthly.
Insurer: Nationwide
By: Joanne Aponiewicz
Advice, Claims, Professionalism
Advice: One of our fur babies was in need of extensive dental work. We had a consult and quote from a "vet dentist oral surgeon." Knowing the estimate, we called Metlife several months in advance and ultimately decided to up coverage for our two boys. It was made clear that since the periodontal disease was preexisting payment would cap at the previous max amount. That conversation helped us with scheduling his procedure in order to maximize the policy he was covered under for that procedure. Claim: The turn around time for payment was 9 days. Quick and easy to upload doctor's notes, invoices, etc on app. Professionalism and Policy Knowledge: Additionally the experience with the lady who explained the new policy options and coverage was great. It was a no pressure, informative conversation that helped us make the next best decision for our boys as they get a bit older.
Insurer: MetLife
By: customer
Epi dog
Very responsive easy claim filing great customer service recommended service highly recommended!
Insurer: Pets Best
Veterinarian: Arbor Veterinary Services, A Thrive Pet Healthcare Partner
By: Paul