Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Eric was very friendly and helpful.
Eric was very friendly and helpful.
Insurer: Nationwide
By: customer
Great, Effective Pet Insurance!
Getting an Insurance Quote for my 2 bunnies was easy, efficient, and the prices are reasonable! The representative who worked with me was very kind and informed me well about my plan and what it covers.
Insurer: Nationwide
By: Sol
Teeth Extraction
"They sent the first part and I had to appeal, but they quickly looked t it and sent me more refund."
I recently added a puppy into my…
I recently added a puppy into my insurance. When I called to check why she wasn’t showing up on my current profile they someone had used my daughters name instead of mine. Had to cancel the policy and redo it. Now I have to wait another 4 weeks for my pet to be covered instead of June 1st bc of the way my company adds pet insurance. Extremely frustrating as I don’t have coverage for an additional month. I wanted coverage to begin June 1 like originally planned but the said there was no way since my company only adds at certain times of month. I feel I should have coverage starting June 1 bc it was an error on part of agent.
Insurer: Nationwide
By: Kristin Fritz
TRUPANION IS A SCAM!!!!
if i could give this insurance company a negative review i would. this company does nothing but make you pay for all your pets stuff, the insurance we signed up for was supposed to cover all of our issues with our dog and then they say they won’t cover it even though the issues fall between the guidelines. absolutely a scam I will be telling everyone to stay away from this insurance company. they are horrible, not only do they deny everything and make you pay when they say they will cover it the costumer service is even worse. stay away at all costs if you have an animal.
Insurer: Trupanion Canada
By: olivia
My cat passed away aftr 4 years
My cat passed away aftr 4 years . The end was difficult and it was amazing service with pumpkin I was able to focus on the babies last few days not the hills . I was paid ins claims with in 10 days and It was a big relief
Insurer: Pumpkin
By: Donna Scott
Health Paws is a great company
Health Paws is a great company. Easy to deal with and claims are reviewed quickly. I can’t say enough good things about them. Been insuring my dogs with them for about 10 years and they have been very helpful. I highly recommend them.
Insurer: Healthy Paws
By: Sonia Rivera
Pet Insurance
This past year, Metlife has really upped its game. We got reimbursements within 3 business days, unlike previous years, where it took them up to a month on some occasions. I took a star off since they are increasing their premiums by 150$/month to continue the same plan, but other than that, they've been extremely easy to deal with.
Insurer: MetLife
By: Natsumi
Everyone was really friendly
Everyone was really friendly, and I liked that the quote I had online was the same one finalized over the phone.
Insurer: Sonnet
By: Maria Diaz
Full of information and very kind
Full of information and very kind! Thank you Amanda!!!:)
Insurer: Fetch Canada
By: Sandy