Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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SCAMMERS, HORRIBLE COMPANY, NEGATIVE STARS
if i could give this insurance company a negative review i would. this company does nothing but make you pay for all your pets stuff, the insurance we signed up for was supposed to cover all of our issues with our dog and then they say they won’t cover it even though the issues fall between the guidelines. absolutely a scam I will be telling everyone to stay away from this insurance company. they are horrible, not only do they deny everything and make you pay when they say they will cover it the costumer service is even worse. stay away at all costs if you have an animal.
Insurer: Trupanion Canada
By: Olivia Barone
Great customer service
Great customer service. Fair price. Great insurance protection. Easy to use for claims
Insurer: Nationwide
By: James Wiley
Trupanion is always so kind and always…
Trupanion is always so kind and always are great getting your claims processed. We have had a great experience with them. Unfortunately our new puppy has had some health challenges and they have helped us evert step of the way.
Insurer: Trupanion
By: Karen Brown
I’m trying to appeal a claim and no one…
I’m trying to appeal a claim and no one has responded to me.
Insurer: Spot
By: Brittany Merida
My experience has been great
My experience has been great. Submitting and processing of claims is easy and fast. The customer service reps are pleasant and patient.
Insurer: Spot
By: Maria-Teresa Bonilla
Quick and easy experience adding a pet to my policy
I just called to add a pet to my policy. The process was quick, and the representative was nice and answered all of my questions.
Insurer: Nationwide
By: Kristie
Claims
Claims. I decided to cancel today. My current claim they kept rejecting because it didn’t have all the paperwork. This is a false statement. I verified three times sending it in that I have right paperwork. Feels like a common theme for this company.
Insurer: Fetch
By: Scott C.
I have a discount through my employer
I have a discount through my employer, a public school. My dog's current policy expires in July 18 but we were asked to make our insurance selections in May. I called to see if the new policy would take effect when the current one expired - sort of a renewal but with my current selections. The representative could not give me an answer. I went ahead and submitted the "new" policy. A representative, Rob, called me a few days later but we had a very bad phone connection. He said he would call back but never did. I logged onto the website and see that the new policy will be in effect June 1. So basically, I am paying twice for June and half of July.
Insurer: Nationwide
By: customer
Stephanie was wonderful!
Stephanie was wonderful!! She was thoughtful and clear in providing details on everything.
Insurer: Prudent Pet
By: Avie