Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great experience with custmer service
When I tried to reach out customer service, they picked up my call right away. I also had some trouble, three kind agents helped me with remote access. That experience was awesome.
Insurer: Sonnet
By: Sungkun Kang
PetsBest Pet Insurance
We are so happy we have chosen PetsBest Pet Insurance. Our Frenchie was very healthy only needed Wellness checks. Until she became paralyzed in both back legs. We had to have emergency surgery on her back, it was Christmas Eve. We were informed that our precious dog had IVDD. PetsBest reimbursed us 80% of what we paid for emergency surgery and all the care she still needs. We are so grateful we got the Insurance even though we had a healthy happy puppy.
Nationwide® Pet Insurance | Save Big on…
Nationwide® Pet Insurance | Save Big on Major Vet Bills The above is not true!!! I submitted a claim for a necessary Gallbladder surgery because a stone was blocking the duct and one was lodged in her intestine. The gallbladder could have raptured and be even worse. The bill was expensive and the only refund me 2683.05. i asked for a review of this claim. She also had to be rushed back to the hospital for complications. I submitted that bill which was also large. That was 14 days ago. I called to check on these claims and was told that we could have to wait 30 days before any reimbursements. I have paid for over 7 years with no major claims until now. They are dragging their feet.
Insurer: Nationwide
By: Kim
Angus insurance
Filed multiple claims within a few week period. Claims were handled fairly, quickly and with informative visual explanation. Customer service was pleasant and informative. Very helpful. I am very pleased with Trupanion.
Insurer: Trupanion
By: Debora
Waking up to confusing email stating…
Waking up to confusing email stating coverage denied buy explanation on phone when i call was happy with explanation. Original person who signed me up got both email and address wrong
Insurer: Trupanion
By: Jon jacobson
I submitted a claim and Fetch Pet was…
I submitted a claim and Fetch Pet was quick and responsive.
Insurer: Fetch
By: Gigi
Ease of enrollment and great follow up!
Ease of enrollment and great follow up!
Insurer: MetLife
By: Scott Kokoszka
Very prompt responses and direct…
Very prompt responses and direct expense from the vet with remarkable efficiency. Customer service reps very courteous and caring.
Insurer: Trupanion
By: jim
my experience with the claim for Azure…
my experience with the claim for Azure went smoothly and fast. I was impressed.
Insurer: Spot
By: Beverly Combs