Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick easy online purchase and phone…
Quick easy online purchase and phone support
Insurer: Sonnet
By: Bory
The best option by far
After using a few other pet insurance companies and having less than ideal experiences, I can confidently say that Prudent Pet far exceeds the low bar I had set for expectations. First, they’re affordable! The coverage is excellent for the price I pay. They’ve covered things I didn’t think would be covered. The claims submission process is easy, and the turnaround on re-payment is just days most of the time. Other insurers I’ve dealt with I’ve had to wait weeks or even months to be reimbursed! Most importantly, a human actually answers the phone when you call and everyone I’ve dealt with there over the past few years has been so pleasant and so kind no matter the question or issue. I really can’t say enough good things and as a dog owner for the last twenty years, I recommend them to everyone.
Insurer: Prudent Pet
By: Amanda O
Todd was very helpful getting my pet…
Todd was very helpful getting my pet insurance he was so very kind and very professional. After a very stressful morning with a different insurance I’m so happy just to be back with Nationwide Todd was so kind ..
Insurer: Nationwide
By: Rhonda
Highly recommend
We didn’t really need pet insurance much until this past year when our dog got sick. During such a stressful time trying to focus on getting him healthy again, Healthy Paws made the process seamless and easy. They were honestly the least of our worries. The claims process was simple, fast, and reliable. Claims were reviewed and approved very quickly, and the explanations provided were always clear and detailed. Having that support during a difficult time gave us so much peace of mind. We’re very grateful we chose Healthy Paws and we highly recommend them to other pet owners.
Insurer: Healthy Paws
By: Amanda P
SPOT DOES NOT HONOR IT'S POLICIES!
I've had this insurance for THREE years now and NOT ONE TIME did I get reimbursed for ANY of my dog's claims or wellness visits. I was told that I needed to upgrade my policy to a plan that automatically reimbursed Wellness checks. Well, just over 2 weeks after I upgraded the policy my dog got a wellness check and RIGHT NOW they're coming up with every excuse possible NOT to pay out three invoice for that Wellness Check! I strongly suggest finding any other pet insurance that ISN'T SPOT.
Insurer: Spot
By: Ron
Metlife Pet Insurance is great
Metlife Pet Insurance is great! So simple to upload documents, and my payment usually comes through within a few days which is fantastic. It's nice knowing my dogs are taken care of.
Insurer: MetLife
By: customer
Met Life
This process made it easy to purchase insurance on both of my baby pugs.
Insurer: MetLife
By: Christine Tardiff
This company has always been good to me.
This company has always been good to me.
Insurer: Healthy Paws
By: Linda Filderman
So Glad I have Pets Pest!
Pets Best is GREAT! I dont know what I would have done without their coverage. They have covered all of my dog's illnesses since we signed up when Kobe was just a baby. From sick vet visits, surgery and even rehab, its never a problem. I am also so grateful that their submission and reimbursement process is so easy. I wish so many other things in my life were this easy. Please continue doing all the great things you do!
The BEST!
Pets Best is an effective, reasonable and safe pets health insurance company. Their claims process is the easiest and most effective in the market. I have been very pleased with the proactive and outstanding services through the years. If you are reading this, look no further and join Pets Best family now. You will also be highly satisfied with their services.
Insurer: Pets Best
By: Iris