Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I gave à 1 star because that’s the…
I gave à 1 star because that’s the lowest. Advertising is very deceptive, don’t get this insurance. You want to protect your pet, they want to steal your money. I want a full refund!
Insurer: Healthy Paws
By: Ben Coonfield
Horrible company
Horrible company. Before moving forward with services at the vet, we specifically called and asked multiple questions to confirm what would and would not be covered. We relied on the information given to us over the phone, only to later find out the coverage was denied. When we called back for help, the representatives offered no real solution, refused to escalate the issue to a supervisor, and would not review the recorded calls to verify what we had originally been told. On top of that, they also refused to fully cover our puppy’s required vaccinations, claiming we had somehow already maxed out the vaccine coverage. Extremely disappointing customer service and communication overall.
Insurer: Figo
By: Danielle Field
The online Spot app is user friendly!
Unfortunately, my doggy had an illness that I had to file a claim after seeing a vet. I went online to file the claim and Spot made it very user friendly by having everything easy to use, and the claim was processed quickly and efficiently.
Insurer: Spot
By: Brenda
Give the man a raise
Give the man a raise. Perfect. Excellent customer service. :)
Insurer: Nationwide
By: customer
I'm still waiting for my intro email…
I'm still waiting for my intro email after purchasing my pet insurance 24 hours ago.
Insurer: Prudent Pet
By: Melissa
I especially appreciate you website…
I especially appreciate your website which is easy to navigate and very explanatory.
Insurer: Spot
By: Deborah Rechnitz
Quick Processing!
Very responsive, addresses claims quickly.
Insurer: Trupanion
By: Cinda
Grest insurance company.....I purchased ASPCA pet insurance for my…
I purchased ASPCA pet insurance for my cat, I took my cat to the cat dentist a couple of weeks later to get his teeth cleaned and it turned out they needed to pull 13 teeth it cost me $2200 and ASPCA within 2 weeks gave me back almost $1600 this company does exactly what they tell you they're going to do, I'm very satisfied with them the customer service reps were wonderful, they spoke English and they treated me very well, I highly, highly recommend,I pay 43 a month 250 deductible and they pay 80 percent, they were wonderful....thank you again
Insurer: ASPCA
By: Andrew Kern