Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fantastic!
I had to file a claim for my cats visit to the ER vet. The entire process (from claim submission to claim approval) was very easy. I highly recommend Pets Best.
Insurer: Pets Best
By: Haley Boucher
I submitted my claim and received a…
I submitted my claim and received a response that it was processed within two weeks. everything was quite easy and I did not have any difficulty submitting my claimm
Insurer: Spot
By: Jason
Pets Best is gone down hill 😢
This pet insurance company used to be great. I’ve been with them for over 15 years, but lately things have really gone downhill. The app has become a total disaster compared to previous years — it only works when it wants to. Claims that used to take just a few days are now taking weeks or even months, even for simple vaccination reimbursements. It’s just not the same company experience anymore. I’m still staying with them hoping things improve, but so far I honestly haven’t seen much change. Even customer service has gotten worse compared to what it used to be. Maybe it’s because the company has grown so much over the years, I don’t know, but I truly hope they can get things back on track.
Insurer: Pets Best
By: Ih Ra
Helped me figure out insurance for my…
Helped me figure out insurance for my two birds and made the overall process very easy!
Insurer: Nationwide
By: shannon barber
Polite and knowledgeable representative
Polite and knowledgeable representative
Insurer: Nationwide
By: Nyla
claims process is horrible and customer…
claims process is horrible and customer service never followed up calling me back. I had to make several phone calls and emails to just keep getting the runaround and they kept denying my claims even though I provided all necessary documents. This company likes to take you money but does not like to pay any claims. I would highly NOT recommend this pet insurance company to anyone!
Insurer: ASPCA
By: Glenn
I have been with Nationwide for many…
I have been with Nationwide for many years and am extremely satisfied with their service.
Insurer: Nationwide
By: customer