Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy paws has been remarkable
Healthy paws has been remarkable. Customer service is kind. If I submit a claim, it’s processed so quickly and efficiently. I have nothing but praise for this company. Thanks for helping me get my dog the best care!
Insurer: Healthy Paws
By: Ariana
It was easy to file a claim
Easy to file a claim and get payment quickly.
Insurer: Healthy Paws
By: Anthony Viscione
Horrible Company
DO NOT WASTE YOUR TIME. As someone who works in customer service, I am not some angry Karen complaining for the sake of it. I rarely complain. But this has single handedly been the worst company I have ever dealt with. Over the span of 3 different phone calls regarding coverage for my dogs surgery, I was told 3 different things. The worst customer service I have ever experienced. They look for reasons not to cover you. They DO NOT listen to requests or care to answer questions accurately. They have made my life that much more difficult that I am here warning you to NOT go with them and find a different insurance provider. Thanks for nothing, Fetch.
Insurer: Fetch Canada
By: Shadi
MetLife Insurance. has been extremely…
My experience has been extremely disappointing. When I call, I am always given an excuse instead of any real progress on my claim. The case officer assigned to me has been very irresponsible. Every day she asks for something "missing" from my paperwork but never takes action to move the claim forward. Email communication is poor and slow. During follow-ups, the team gives vague explanations and excuses, as if customers cannot understand the process. Filing a claim is already stressful when you are dealing with physical, mental, and financial hardship. Instead of support, MetLife has added more stress. It feels like the claims process is designed to delay rather than help customers. I would not recommend MetLife Insurance for Income Protection based on my experience.
Insurer: MetLife
By: Priyan
Another great experience!
Pets Best continues to provide excellent customer care and satisfaction. Sookie has had several large and complicated claims that they have not only kept me up to date on the status but have been quick to process and pay out to my account. I will continue to refer and praise them up to other pet parents. Truly, Sookie’s insurance with them has been a blessing.
Insurer: Pets Best
By: Ronda Franssen
The process to submit the claims was…
The process to submit the claims was easy. It was great communication and everything seemed to go smooth.
Insurer: MetLife
By: Dave H
This company is on your side.
This company is the best insurance for my pets. We had a sad experience with the illnes of our dog and trupanion always was to our side.
Insurer: Trupanion
By: SUSANA
Expeditious claim service
To date, services have been very good. Website allows easy access to file a claim, and reconciliation of claim has been quite efficient.
Insurer: Pets Best
By: Laura Peck
Simple !!love the portal and great…
Simple !!love the portal and great customer service.
Insurer: MetLife
By: Adriana Navarro
They have constant communication…
They have constant communication providing value information for your pet’s care. Also, claims processing and payments are quickly and directly with the vet!
Insurer: Trupanion
By: Sylvette Carrasquillo