Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Received great customer service from Belinda!
Belinda was extremely patient, pleasant, helpful and knowledgeable. She made what could’ve been a very confusing conversation very easy. She took her time to make sure that she had all the necessary information to take care of my issue. It was a joy to speak with her. She deserves a commendation to be placed in her records. I really appreciated her!
Insurer: Fetch
By: Barbara Bautista
Terrible
Terrible. Don’t be fooled with Costco discount and low monthly pay. Their response times and pay out times take weeks. They ask for too many documents that other insurance don’t. Adjusters find loopholes not to pay you the 80% they promised during policy signing.
Insurer: Figo
By: Sasha Dev
I was helped by a woman named Lauren…
I was helped by a woman named Lauren who was very professional and very pleasant. More like dealing with a friend than a company. It was actually quite enjoyable.
Insurer: Fetch
By: Richard Brownkatz
Easy to deal with and very nice people
Easy to deal with and very nice people, and also they resolved very fast !!!
Insurer: ASPCA
By: Nissey Simone De Anchieta
Helpful agents
Helpful agents. They answered all my questions.
Insurer: Prudent Pet
By: JLSPHD
Love the insurance but sometimes…
Love the insurance but sometimes information is hard to get
Insurer: MetLife
By: Roxanne
They answer all my questions.
They answer all my questions.
Insurer: MetLife
By: Barbara and Daniel Sullivan
Customer Service was spot on
Customer Service was spot on, very helpful answered all my questions and concerns. Claim(s) processed very quickly, I highly recommend Fetch Pet!!
Insurer: Fetch
By: Gregory
SO easy to submit and process claims
I never imagined that working with an insurance company would be so user-friendly. The customer service and ease of processing are FAR above par.
Insurer: MetLife
By: Lisa Maass
Just a money grab
Took my dog to the vet for her limping, which was covered under an old policy through my job. Decided to get a new policy directly through pets best and brought to dog in to the vet pay the bill submit the claim and it gets denied, with them Saying cause was a prior condition after talking to my vet. My only complaint is that they treated my dog under an old policy but because I started a new policy to save some money they are denying it. My honest opinion unless you absolute need insurance don’t get it you pay all this money to them and when you need it they look for any way possible for loop holes to deny the claims.
Insurer: Pets Best
By: Alex