Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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My overall experience from setting up…
My overall experience from setting up my insurance and how every question was answered.
Insurer: MetLife
By: customer
Had a great and easy experience
The guy I had was awesome Very nice and help me out with everything It was a very pleasant talking to him
Insurer: Nationwide
By: customer
I don't even know if it's been approved…
I don't even know if it's been approved yet? I submitted a request for review but haven't received an updates except this email.
Insurer: Nationwide
By: Alison Murray
We’ve been with Healthy Paws for 11…
We’ve been with Healthy Paws for 11 years and counting, always happy with their services. It’s a relief to have an insurance company that processes claims quickly.
Insurer: Healthy Paws
By: G. Monteiro
The representative explained the…
The representative explained the coverages and exclusions perfectly. The price is cheaper than I expected
Insurer: Nationwide
By: Chandra
Absolutely awful experience
Absolutely awful experience! I'm constantly asked for more documentation when I've provided all of the documentation from our vet. It's as if MetLife is finding excuses to not pay for my pet's care.
Insurer: MetLife
By: Stacy
Glad I called
customer service person 1 and sales person were very nice and knowledgeable- I am glad I called
Insurer: Nationwide
By: Kelly
My recent claim for my dog
My recent claim for my dog, Yoda, I felt like I got the run around. I was informed after filing the claim to provide clinical notes (which I thought I had provided-DC summary was not in fact enough). I requested said notes and in the day it took me to get them and attempt to submit (later in the pm as I work during the daytime) the claim had been closed down and settled for only a fraction of the bill-when it said I had 10 days. Then when calling there were at least 2 calls with 2 different helpers asking me to provide different things to rectify the situation. Ultimately, I had to apply for an appeal to get the situation resolved, which I think it is now. The reason the claim was denied payment upon (or only 50$ towards) was unfounded and felt like a cop out to just settle it unfairly-calling it a "pre-existing" condition. I was disappointed in the amount of time and run around I seemed to get when my dog was violently ill over night and into a holiday-the reason I took him to the pet ER.
Insurer: MetLife
By: Kersten Reyes