Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Response time is super fast
Response time is super fast, claims are handled quickly!
Insurer: Trupanion
By: James Miyake
We love Healthy Paws
We love Healthy Paws! We have two 11-year-old dogs. At age 2 Mia had to have serious knee surgery, a very frightening experience. If we hadn't had Healthy Paws, we would not have been able to afford it. At age 8, she had life-threatening pneumonia. She spent several days in an emergency vet hospital and lived. Once again, Healthy Paws came through! Now her sister suddenly and unexpectedly stopped eating and became listless. With Healthy Paws support, we took her to the emergency vet. She lived. Submitting bills online and the quick turnaround has been wonderful! We've never had an argument or a delay. I have told all of my friends who have pets that they should get Healthy Paws the day they add a new member to their families!
Insurer: Healthy Paws
By: Nancy McTaggart
The preliminary work done rapidly
The preliminary work done rapidly. Easy to access. Kept up to date. I have not received my refund on the estimates yet so could not give 5 stars.
Insurer: Pumpkin
By: Jeanne Norlin
She was extremely helpful and…
She was extremely helpful and knowledgeable.
Insurer: Fetch
By: Danielle
Ken was incredibly helpful and patient…
Ken was incredibly helpful and patient throughout the process of applying for insurance for my three pets. He made everything easy to understand, answered all of my questions clearly, and guided me through each step. The entire experience was smooth and stress-free thanks to his support. Highly recommend working with him!
Insurer: Nationwide
By: Nikkie Nguyen
Honestly, it's great.
They helped me a lot, thank you so much
Insurer: Spot
By: Cesar Becerra
Pets Best was the best for my frenchie!
Pets Best accepted and processed my claim quickly, gave me a thorough and clear explanation of my benefits, and paid out a larger sum than I honestly expected to recieve for my furry little friends surgery. I sometimes wonder if pet insurance is worth it, but not after this one. Thank you Pets Best!
Insurer: Pets Best
By: Cameron Sells
Trupanion doesn't follow their own rules
I have been a Trupanion customer for some time, and unfortunately I have experienced repeated issues with how my dog’s claims are handled. Most recently, my dog’s claim was categorized as a vomiting-related condition even though the veterinary records documented diarrhea and no vomiting was present. After reviewing the records and speaking directly with my veterinarian, the classification used by Trupanion did not appear to match the symptoms documented by the treating doctor. What makes this even more confusing is the inconsistency in how Trupanion appears to classify gastrointestinal conditions. In some situations, vomiting is treated as its own separate condition. In others, symptoms are grouped together under a broad gastrointestinal category. As a policyholder, it is difficult to understand where the distinction is being made and why similar symptoms may be categorized differently from one claim to another. This is not an isolated issue. In my experience, Trupanion frequently appears to disregard or give little weight to the professional opinions, diagnoses, and medical notes of the veterinarians who have actually examined and treated my dog. When the treating veterinarian’s records clearly document one set of symptoms, yet a claim is categorized differently, it raises serious concerns about the consistency and accuracy of the review process. Over time, I have repeatedly found myself having to review records, contact veterinary staff for clarification, and challenge classifications that do not appear to reflect the medical documentation. The result has been frustration, confusion, and a growing lack of confidence in the claims process. Pet insurance should provide peace of mind during difficult medical situations. Instead, my experience has been that claim classifications can feel arbitrary, inconsistent, and disconnected from the records and opinions of the veterinarians actually providing care. I encourage pet owners to carefully review every claim determination, compare it to their veterinary records, and ask questions when the information does not align. Based on my experience, Trupanion needs to be far more transparent and consistent in how it classifies and evaluates medical conditions. I'd be very careful choosing them as your insurance provider unless you want to be working for yourself.
Insurer: Trupanion
By: Amber
Excellent customer service
Excellent customer service: Kaitlyn has been very friendly and helpful in regards to the claim issue.
Insurer: Fetch
By: Adel Benetua