Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Stealth modification to PDS
Be very careful, looks like in the last 12-18months they added under exclusions any open heart surgery, including valve repairs or replacements etc… see page 17 of the Hollard issued policy PDS. This was never in their policy and was not advertised as a change but suddenly been sneaked into their PDS in the past 12-18months. This is atrocious practice, I don’t mind paying the higher prices seeing my insurance increased from $66per month to almost double in 5yrs but to then go an reduce the cover in a stealthy fashion… for one of the key treatment areas as dogs get older. This is extremely poor practice, I would ask they reconsider and remove this newly added exclusion. Hopefully I get a real reply from their customer service and not an AI generated generic response but a real response addressing why this was added to the PDS by stealth around 12-18mths ago. Wait for the generic, insurance is complex… call us for assistance templated reply. Let’s see.
Insurer: Trupanion
By: Alvaro
Very helpful!
Both times I’ve called the person on the phone has been very sweet and helpful! Your customer service reps are awesome! Thank you :)
Insurer: MetLife
By: AP
I had been a customer for almost 20…
I had been a customer for almost 20 yrs. don't have any issues,on imbursement,Staff are very kind and helpful,application form simple and easy to understand.
Insurer: Nationwide
By: eleanor
I had the absolute pleasure of chatting…
I had the absolute pleasure of chatting with Amanda M earlier today. She was one of the best agents I've ever spoken to. So genuine, helpful and just a joy to talk to. She made everything so easy to understand and she definitely deserves a raise!
Insurer: Fetch Canada
By: Mike
Figo Pet insurance is terrible
Figo Pet insurance rejected my claim and classified the vet office visit for a limping dog as ‘non veterinary services’ I have appealed. This will be my second appeal this year, I think they just reject every claim and hope you won’t appeal. My first appeal (2/26) was because my puppy wellness visit included talk about golden retriever allergies, then 6 months later, when he was 8 months old, and I brought him in with an ear infection, they claimed he had pre existing allergy condition. A dog that has never had an allergy problem, they also told me I would never get allergies covered for him ever again. Nice. I can wait to look for new insurance!
Insurer: Figo
By: Patty Reid
Easy to use, friendly customer service
Easy to access my policy, submit a claim, and set up payment online! Customer service was also very prompt and nice when I needed help.
Insurer: MetLife
By: customer
Would Shout About Pet’s Best from the Rooftops. (But that might be trespassing?)
Pet’s Best is absolutely wonderful to work with. From routine exams to an unexpected knee surgery, the sometime stresses of caring for my best boy have never come from Pet’s Best. They have reviewed, processed, and turned around claims timely and with fantastic clarity. I often remark to my husband: “I wish human insurance was as easy and reliable as our dog’s.” Perhaps, sad— but totally true. This insurance is worth every penny. —And if Pet’s Best ever needs a real life testimonial for a commercial, I’m down in heartbeat.
Insurer: Pets Best
By: Felicia A
We had a great experience
We had a great conversation and experience with Tamana. She was able to help us with our policy and enrolling in sonnet shift which saved us so much on our monthly premium, and we really appreciate her expertise.
Insurer: Sonnet
By: Tezkira Ali
I moved 9 months ago
I moved 9 months ago. Just realized I hadn’t updated my address. Had to submit claims because my cats went to the emergency vet. To update my address restarts my deductible which I just met last week. So now if they have to go again in the next year I have to pay another 250 for updating my address? I don’t think that’s right. Everyone I talk to says it’s not right. I don’t understand why that would start over my deductible. I get charging me more for where I moved based off zones or whatever. I’ll be charged $3 more per month. But why start my deductible over? Makes zero sense to me. The guy on the phone had no real answer for me. When transferred to customer service all they said I can do is send an email. What’s the point of having phone customer service then. Or forwarding me to them? Ridiculous
Insurer: MetLife
By: Jessica Bishop
AGENT was rude
The customer service agent was rude from the get go. Maybe it was one off. Regardless, I would not waste the time contacting Trupanion.
Insurer: Trupanion
By: Priscilla David