Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great coverage, great servie
It is straight forward to submit claims. The approval process is fast and reimbursement is quick. The policy packet also provide clear description on what is being covered. I always get helpful information through phone calls.
Insurer: MetLife
By: zhihua Li
Quick and easy!
Easy to submit documents for a recent claim and the claim was quickly processed! Thanks!
Insurer: MetLife
By: Rachel Roberson
Easy access to navigate mobile app and…
Easy access to navigate mobile app and submit claims. Excellent response time.
Insurer: MetLife
By: Sue C
Spot pet insurance so far has lived up…
Spot pet insurance so far has lived up to my expectations and have responded quickly to my claims.
Insurer: Spot
By: Judy M
Easy and accessible without wasting…
Easy and accessible without wasting time.
Insurer: Sonnet
By: Michaël
Immediate response and the clarity…
Immediate response and the clarity provided. Little red tape.
Insurer: Trupanion
By: Evangelos
Easy to submit claims.
Easy to submit claims. Fast review & approval process. Claim paid quickly.
Insurer: MetLife
By: Martin
Reimbursement was Simple and Quick
Our pet needed surgery on her back hind leg and our MetLife Pet insurance made filing our claim and receiving reimbursement easy. We are so thankful that we chose MetLife!
Insurer: MetLife
By: customer
They are the best so glad I chose spot…
They are the best so glad I chose spot for my pet insurance I recommend them always
Insurer: Spot
By: Patricia Williams
They were able to help me…
They were able to help me immediately,the process is not complicated
Insurer: Embrace
By: Kerry Allen Hawkins and Daniel