Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I give Embrace a B-
CONS: Its like any insurance company... unless you fight them, they will give you the lowest possible payout... its a constant battle. PROS: Customer service is professional, helpful and most of all, AMERICAN! ((very rare)
Insurer: Embrace
By: Just Glenn
Customer service is very helpful on…
Customer service is very helpful on answering questions as I was having difficulty attaching a copy of my invoice in the E-mail I had sent. They totally fixed my problem & made it very simple for me.
Insurer: Pumpkin
By: Jan
Healthy Paws Good Plan
Healthy Paws Good Plan. We have been with Health Paws for 8 years now and while the premiums were reasonable to begin, they have increased over time. The system is fast, easy, and very straightforward. You have options, that's true. But this group is proven.
Insurer: Healthy Paws
By: dottie
Customer service representatives have…
Customer service representatives have been very courteous and helpful when contacted. The website and app are user friendly; claims have been typically settled in a timely manner. The coverage offered is very comprehensive. Overall, a great choice!
Insurer: MetLife
By: Eleanor S.
Not all Pet Insurance Companies are the Same!
I have had other pet insurance companies in the past. Nationwide and Fetch. Hands down MetLife Pet Insurance is the best in the business. Quick Claims, User friendly app that makes filing claims a breeze. Highly recommend. Plus multi pet plan is the best one policy one premium and all the coverage…
Insurer: MetLife
By: Paul Johnson
I initially transferred over from…
I initially transferred over from another insurance company and it was a bit of extra work because I had to provide a lot of extra documentation. But now that my pet is established with them, they have been excellent and so easy to use. Their customer service is also wonderful.
Insurer: MetLife
By: Vanessa Solomon
Purchase of Medicine for Khloe
I went to the Vet clinic to purchase Khloe's medicine for her hips and the new system I. Trupanion did not let the clerk submit the request for payment form. The clerk called the Vet assist line and the person on the phone just stated there was nothing she could do to help. I then called the customer service line and the person stated the same thing Why have a customer service line if you cant help the customer. This medicine is recurrent and has been purchased before without issues. And now also Trupanion raised it's monthly premiums starting I. July bay almost $100. It is unreal with the way the economy is and they are raising the cost more. I am very disappointed in your service and new policy....
Insurer: Trupanion
By: DIEGO
Very good customer service helping me…
Very good customer service helping me with getting all of the needed information for my claim. Received payment in three days of filing the claim.
Insurer: Fetch
By: Jan
It was really good I just they were a…
It was really good I just they were a bit more in touch with me.
Insurer: Spot
By: Lady Shrum