Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I Just LOVE It
Website and policy details are easy to navigate and understand. Coverage is comprehensive. Chat with AI to answer questions was wonderful!
Insurer: Fetch
By: D. Thompson
A quick resolution
Pets Best resolved my claim within days. It was surprising how quickly. My first claim took about a month (it was denied, which I understood), a period I was told to expect. But my 2nd and 3rd claims only took a few days. If I had any suggestions for improvement, it would be to indicate how much of my deductible (counting all my previous claims) had been met or was remaining.
5 Star Customer Service & Experience
MetLife Pet Insurance has decreased the amount of stress I carry in my day to day life. Knowing I can afford to go to the vet when my dog has any concerns is such a big relief. MetLife customer service is always so kind and I am never stuck on a telephone tree speaking to robots. I always have kind, helpful agents. They are always fast to respond to claims and reimburse me. I never thought I’d get pet health insurance especially with how bad human health insurance has gotten. But I can say hands down MetLife Pet insurance it is worth every penny.
Insurer: MetLife
By: customer
Your people are very helpful and always…
Your people are very helpful and always try to answer my questions.I don't have a computer but they always try to help me anyway. I sent you new information about my method of payment today, I hope that you received it. Could you please let me know if you received it. Thanks
Insurer: Pumpkin
By: Mari
Easy to submit and process claims from…
Easy to submit and process claims from a first time pet mom.
Insurer: MetLife
By: customer
Filing this claim was so easy
Filing this claim was so easy! We have so much going on with our son being sick that it was such a load off our shoulders that our dog was taken care of so quickly and effortlessly.
Insurer: MetLife
By: customer
5 stars
5 stars Always very helpful Easy to process claims
Insurer: MetLife
By: L Green
Nadine was very knowledgeable and gave…
Nadine was very knowledgeable and gave me answers to all of my questions. I’m new to Fetch but I’ve heard great things about their insurance. Nadine, was very helpful with explaining my choices for coverage and understanding how they work.
Insurer: Fetch
By: Virginia Ferguson
Services and response was excellent
Services and response was excellent! Extremely satisfied!
Insurer: Trupanion
By: Everett