Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Always keeping me updated on changes to…
Always keeping me updated on changes to my policy. Really quick at reviewing claims and even contacted my dog’s vet office to retrieve documentations that I was missing. The plan is easy to understand. Reimbursement is fast too.
Insurer: MetLife
By: customer
Everything was easy to understand.
Everything was easy to understand.
Insurer: MetLife
By: Neyda Carranza
Great Service & Easy Claim Filing
Great representatives who answer questions/concerns professionally, efficiently and effectively. Embrace deals directly with my vet if further info is needed on a claim. Claims are easy to submit. Fair pricing.
Insurer: Embrace
By: Sharon marshall
I wish I chose elsewhere
I am not a fan of this company and now my dog has a pre-existing condition and wish I would have gone to the company my other dogs have. They do not cover nearly as much and they also take much longer to do claims.
Insurer: Figo
By: Jessi B
Easy peasy When i called
When i called, you gave clear directions to and immediately sent an instructional email. The process was easy as I was already stressed about my dog. I have paid monthly since 2016. First time I have had to use it. Wow!
Insurer: Trupanion
By: Sandra
Great and easy to set up.
Great and easy to set up.
Insurer: MetLife
By: Eric Williams
Fast handling of claims and good…
Fast handling of claims and good communication
Insurer: Fetch
By: Angela
Excellent Process
Easy, convenient, fast & fair with excellent interim communication.
Insurer: Fetch
By: B. Effler
Easier than I expected!
From signing up for the policy at the Humane Society to filling out the claims online and getting reimbursed, Fetch has made this a very easy process.
Insurer: Fetch
By: Karen
Clear policy determinations
Clear policy determinations. Easy to use app. Quick response.
Insurer: Pets Best
By: customer