Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Negative Score
If I could give Trupanion a negative score I would. I can’t fathom that anything they do is out of the goodness of their hearts. They have always been trying to pay little to nothing where possible despite physical changes to my dog’s body as it is growing up. The premiums they charge are outrageous and seem to target dogs that have been ill. They can say this isn’t true but the fact is that the premiums are jumping significantly. If this is the rate increase for all animals shame on you Trupanion. The agents that work for Trupanion have been rude and mean to myself as well as my vet clinic. I can’t believe that they are animal owners. They don’t seem to have one nice bone in their body. Heed this warning- Trupanion will market themselves via email and all other forms of social media as the good guy. They are greedy capitalists preying on animal lovers. Do what’s best for you because they don’t actually care.
Insurer: Trupanion Canada
By: Rochelle Hollman
The Customer Service Representative was…
The Customer Service Representative was not only professional but had a very personal ability to identify with my current situation. I would highly recommend her for KUDOS.
Insurer: Fetch
By: Phyllis Oldani
Service with a Smile.
I didn’t submit a completed application to insure my newly adopted dog because I needed his name changed from Nixon to Patch. All flustered, I called Fetch’s support line & was fortunate enough to reach Joshua Sábado. He was very helpful and equally as informative. He suggested I increase my annual coverage as the additional cost would be minimal. I heeded his advice to download the app for Fetch to better manage my account and take advantage of offers. He thoroughly explained payment options. I really like his “I can help you with that” attitude. He’s definitely an asset to Fetch.
Insurer: Fetch
By: Lois O
Very Satisfied
"Pets Best has always come through on reimbursing claims. I wish my health insurance was as easy!"
Insurer: Pets Best
By: Sharon
Spoke with Ariana today
Spoke with Ariana today. She was very informative regarding the different policy coverage options, payments, and how the policy works. Very friendly and answered my questions. Only drawback was that there is a pre-existing clause.
Insurer: Nationwide
By: Cindy Kite
Healthy paws is so easy to work with…
Healthy paws is so easy to work with and handle claims very promptly. I highly recommend them
Insurer: Healthy Paws
By: PATRICIA G
Great customer service
The agent was incredibly kind and helpful, explained everything well and answered all my questions
Insurer: Nationwide
By: Isabel
Working with Ken… made a big difference…
Working with Ken… made a big difference in my decision to go with nationwide…
Insurer: Nationwide
By: customer
Amanda is such a sweetheart
Amanda is such a sweetheart! She took the time to explain everything in great detail and make sure we were happy with our kitties insurance policy. In my personal opinion I think she deserves a raise. 10/10 customer service.
Insurer: Fetch Canada
By: Maya