Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great interaction when speaking with a…
Great interaction when speaking with a representative
Insurer: MetLife
By: william beechel
Good response time
Good response time, super easy to submit claims and no problems with getting things covered.
Insurer: Pets Best
By: Angela Cabrera
MetLife has exceeded our expectations
MetLife has far exceeded our expectations. The company reviews and pays out claims quickly and is very easy to work with. We have a different pet insurance for our other dog and MetLife is far superior. I highly recommend insuring your pet with them as it’s worth every penny.
Insurer: MetLife
By: Kim
Very professional assistance
Very professional assistance
Insurer: Nationwide
By: Michael Levinson, San Francisc
New customer and just filed a claim
New customer and just filed a claim. No hassles and within a week the claim was approved. Wish I would have discovered them years ago
Insurer: MetLife
By: Ron Slagle
I had to submit a series of receipts as…
I had to submit a series of receipts as my dog received a series of injections. So on the form it only has three lines. My dog was getting shots twice a week for 4 weeks. If the form to submit had a few more lines that would be great. But other than that everything was excellent. The email that I received for the status of my submission and the link to the explanation of benefits is greatly appreciated. Thank you so very much!
Insurer: MetLife
By: Customer
Representative I spoke with was very…
Representative I spoke with was very helpful and accessible with an issue I had with a claim.
Insurer: MetLife
By: customer
Saving Sushi
My 5 yr old male cat Sushi has been battling osteosarcoma and PetsBest has literally saved us tens of thousands of dollars. The first claim took around a month to process and while that was a little stressful they were able to approve it. After the first claim the rest were a breeze. If any issues came up I could just give them a call (30-45 min wait time but I didn't mind) and we would talk through the problem. I'm so incredibly grateful for PetsBest, they are angels and I will always recommend them to everyone. To the PetsBest team: Thank you so so much, you have taken the financial aspect out of this nightmare and instead we can pour ourselves into solutions, next steps and hope.
Trupanion is fast
Trupanion is fast! They do what they say. No hassles!
Insurer: Trupanion
By: Doris Borth