Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Make the Switch!
I recently had signed our dog up for insurance with Figo and we never got reimbursed and following the policy information, even after contacting customer support for clarification. I decided to switch to Pets Best and while it cost slightly more, we have already been reimbursed, had an easier time following and managing our policy, and submitting and tracking claims. Pets Best is a wonderful group that provides peace of mind for my dog and my wallet.
"Pumpkin processed my claim in an…
"Pumpkin processed my claim in an expeditious manner while staying in touch with me throughout the whole process. That extra touch shows me that they are vested in me & my pets genuine well being!! Pumpkin's level of customer service should serve as a model for the industry! Wow ya set the bar high!"
Insurer: Pumpkin
By: Bruno Mondello
Customer service has been outstanding
Customer service has been outstanding. Emails are replied to very very quickly and everyone I interacted with has been knowledgeable and courteous. Since they do a medical review at sign-up and state what your pet's pre-existing conditions are, there will be no surprises down the line on whether or not a claim will be paid. Very positive initial impressions.
Insurer: Adoro
By: Heather M
Been a member since 2021
I've been a member since 2021 Sable was my baby and Trupanion really took care of us when we needed them. Saved tons of money and didn't ever worry about them supporting us and issuing a claim.
Insurer: Trupanion
By: Ken
Buyer beware!!! There is a very strong reason why…
There is a very strong reason why Prudent Pet Insurance doesn’t allow reviews on their website, and only shows curated positive reviews imported from external sources, or fabricated entirely. Their customer service representatives and ads will make all the empty promises designed to scam you into signing up, and their adjusters will find any reason to deny your claim. This policy I’ve been holding for over two years has been nothing but waste of money.
Insurer: Prudent Pet
By: Aniko Kiss
Customer Service Representative was…
Customer Service Representative was great!. Thoroughly explained the coverage and how to go about using it and taking advantage of all the services. Was patient and answered all my questions.
Insurer: Nationwide
By: Alejandro
Everyone was very helpful navigating me…
Everyone was very helpful navigating me thru the claims process. Claims were paid very quickly and accurate . ❤️😊
Insurer: Spot
By: Lisa Jensen
Trupanion's review of claims for my cat
Trupanion reviews my cat Pumpkin's claims promptly and provides clear details on covered charges, deductible, 10% co-insurance amount, what my responsibility is, and how much of the vet bill Trupanion will cover, when applicable. All diagnosed illnesses, however, are regarded separately, so as my cat has several different (often co-related) illnesses, the deductible has to be met for each one. Once the deductibles are paid, though, they apply for the lifetime of the pet (one-time deductibles per illness, not annual). Overall, it is a very solid plan, and Trupanion is prompt with reimbursements. Thank you :)
Insurer: Trupanion
By: Julia
Great people
This was our first time putting in a claim for Smokey. Everyone is so nice and helpful. The experience was great and it was a smooth transition
Insurer: Fetch
By: Karen