Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Excellent and effective portal system…
Excellent and effective portal system to give information. Quick process and refund!
Insurer: MetLife
By: customer
Fantastic service
Fantastic service. Had to use them twice and both times the experience has been amazing. Thank you Trupanion!
Insurer: Trupanion
By: customer
best deal
best deal, good phone customer service and easy to use web portal.
Insurer: Sonnet
By: New home buyer
Fetch is Reliable
Fetch is true to the insurance agreement. Filing a claim is seamless and handled in a timely way. I also appreciate the periodic updates.
Insurer: Fetch
By: Patricia
Our dog lost feeling in back legs had…
Our dog lost feeling in back legs had to have emergency surgery. We went through proper channels the insurance company was great info they ask for we completely understood we took care of and we received our reimbursement in a timely manner. We love how we feel protected bye this insurance company for our pet who is our family💕
Insurer: Healthy Paws
By: Susan Hansen
The customer service support has been…
The customer service support has been very helpful and good
Insurer: Sonnet
By: Dunisha Brown
The best pet insurance
I have had this insurance almost 12trs previously (petfirst). The most efficient, simple to file claims, fast reimbursement, super excellent customer service!! Highly recommend!!
Website login
Tried logging into website to file a claim and kept getting a “server error, try again later” message for an almost 2 weeks. Mailed claim docs thru email then finally able to login into website days later and said no claims so I had been filed. Downloaded and filed docs again thru website and got message that I had already filed that claim. Finally 2 days later was emailed the claim had been processed and applied to deductible. Which is fine but trying to file for 2 weeks and made to feel like I was trying to file the same claim twice is very annoying and frustrating.
Insurer: Pets Best
By: Tricia
Ollies's 1 Year THR Exam
A year ago, our wonderful little rescue puppy had a Total Hip Replacement ("THR"). PB was there once again to cover the vast majority of the very expensive procedure. Recently we took Ollie in for a 1 year check-up of his THR. Thankfully everything checked out great. PB covered the 1 year check-up within days of my clam submission. I cannot say enough about Pets Best and how not only have they alleviated our financial concerns but also our emotional concerns about Ollie's recovery. Many thanks to PB for aways being there for our Pets and especially little Ollie!