Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to submit claim
Easy to submit claim . Very personable
Insurer: Pumpkin
By: susan huggins
Best Pet Insurance on the planet!
I cannot say enough wonderful things about Trupanion. My cat, Junie B, recently underwent surgery for a salivary mucocele, a condition that had been affecting her quality of life for months. She was struggling to eat normally, groom herself, and simply be comfortable. As any pet parent knows, watching your beloved companion suffer is heartbreaking. Having Trupanion made all the difference. Veterinary care can be incredibly expensive, and honestly, without pet insurance, I don’t know how I would have been able to move forward with the level of care Junie B desperately needed. Trupanion helped ease the financial burden and allowed me to focus on what mattered most: getting my girl the treatment she needed so she could heal and feel like herself again. Throughout this experience, I was reminded why I chose Trupanion in the first place. They provided peace of mind during an incredibly stressful time and helped make lifesaving veterinary care accessible when it mattered most. If you love your pets like family, I strongly encourage you to consider pet insurance before an emergency happens. You never think you’ll need it until you do. In my case, Trupanion helped give Junie B a chance at relief, recovery, and a better quality of life, and for that, I am beyond grateful. Thank you, Trupanion, for helping me take care of one of the most important members of my family. ❤️
Insurer: Trupanion
By: Cortney
Love the app!
Love the app! Makes so easy to file a claim. And reimbursement came within a week! Very grateful!
Insurer: MetLife
By: Mary Borden
Richard was super helpful and stuck…
Richard was super helpful and stuck with me thru the ordeal of being dropped by you all and having to reapply. My wife passed away almost two years ago and I didn’t realize that annual plans did autopay, and so you dropped my dogs. Not going to lie - that policy sucks. But Richard has been super helpful to get my dogs covered again. TLDR: bad policies made better by good people. Don’t lose people like Richard
Insurer: Nationwide
By: Eric Senunas
Easy to submit claims
Easy to submit claims and get answer within timeline they state.
Insurer: Fetch
By: Danette
Pet Illness
I was very impressed by the quick and smoth claim process. The claim was approved within three days. Directions for submitting the claim were clear and unambiguous. The claim balance minus the deductible arrived promptly via Zelle. Great!
Insurer: MetLife
By: Fernando
Pets Best is the BEST!
I have had Pets Best Pet Insurance for over 20 years. Previously I had two other Pet Insurance companies that were terrible and denied claims. I can confidently say that Pets Best has never denied any of my claims, and I have had many unfortunately. They are great at communicating, they email when a claim is received and they send a direct deposit when the claim has processed. Do yourself a favor and get Pets Best for your pets' insurance.
You guys have been working with me…
You guys have been working with me through a difficult time and I'm grateful for your service 🙏 with my dog ty so far everything i excited has been honored ty again
Insurer: MetLife
By: Ronald passarelli
Todd was very easy to talk to
Todd was very easy to talk to. He explained my options in details. He made the process painless.
Insurer: Nationwide
By: Lina Jammal Kalyvas