Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer Service was spot on
Customer Service was spot on, very helpful answered all my questions and concerns. Claim(s) processed very quickly, I highly recommend Fetch Pet!!
Insurer: Fetch
By: Gregory
SO easy to submit and process claims
I never imagined that working with an insurance company would be so user-friendly. The customer service and ease of processing are FAR above par.
Insurer: MetLife
By: Lisa Maass
Just a money grab
Took my dog to the vet for her limping, which was covered under an old policy through my job. Decided to get a new policy directly through pets best and brought to dog in to the vet pay the bill submit the claim and it gets denied, with them Saying cause was a prior condition after talking to my vet. My only complaint is that they treated my dog under an old policy but because I started a new policy to save some money they are denying it. My honest opinion unless you absolute need insurance don’t get it you pay all this money to them and when you need it they look for any way possible for loop holes to deny the claims.
Insurer: Pets Best
By: Alex
Excellent insurance plan and customer service
We have had Healthy Paws insurance for both of our dogs for over 15 years. The customer service is excellent and the reimbursement process is easy and efficient. We strongly recommend this insurance to pet owners.
Insurer: Healthy Paws
By: Rosana Hirsch
Pets Best Looks for Excuses NOT to Pay Claims
Several charges for my pet's annual visit were denied due to fact that the visit was 3 days earlier than 1 year from last visit. I was told that my renewal date for the contract was 6/14/26 and her visit was on 6/11/26. (I was going to be out of town for 2 weeks and didn't want her heartworm prevention shot from expiring). They also refuse to pay a covered charge "Fecal Test" since the vet bills this as a "prepaid charge" (when they provide container to be returned with fecal sample for testing). Strangely, they covered the annual visit charge. I requested to be transferred to another senior representative and was told by the representative Norma that there was no supervisor above her to discuss this issue with. Pet's Best appears to be looking for ways not to make payments so I have cancelled my policy and will seek other insurance for my pet.
Insurer: Pets Best
By: Anne Lombardi
These guys are great!
These guys are great! They are very reliable and process claims quickly. Would strongly recommend them if you have a cat or dog.
Insurer: ASPCA
By: James Scotti
Simple Claims Process
The process of submitting a claim was simple and straight forward. Payment to my checking account was very quick! Great service.
Insurer: MetLife
By: Auggioe
It’s been easy to add my cats as well…
It’s been easy to add my cats as well as the process of doing so everything is basically there and spelt out for me
Insurer: MetLife
By: Jessica Johnson
Service advisor was very helpful
Service advisor was very helpful
Insurer: Nationwide
By: customer
An excellent service and support from…
An excellent service and support from this pet insurance company. Very satisfied customer
Insurer: Pumpkin
By: Chris Madey