Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Expeditious claim service
To date, services have been very good. Website allows easy access to file a claim, and reconciliation of claim has been quite efficient.
Insurer: Pets Best
By: Laura Peck
Simple !!love the portal and great…
Simple !!love the portal and great customer service.
Insurer: MetLife
By: Adriana Navarro
They have constant communication…
They have constant communication providing value information for your pet’s care. Also, claims processing and payments are quickly and directly with the vet!
Insurer: Trupanion
By: Sylvette Carrasquillo
Response time is super fast
Response time is super fast, claims are handled quickly!
Insurer: Trupanion
By: James Miyake
We love Healthy Paws
We love Healthy Paws! We have two 11-year-old dogs. At age 2 Mia had to have serious knee surgery, a very frightening experience. If we hadn't had Healthy Paws, we would not have been able to afford it. At age 8, she had life-threatening pneumonia. She spent several days in an emergency vet hospital and lived. Once again, Healthy Paws came through! Now her sister suddenly and unexpectedly stopped eating and became listless. With Healthy Paws support, we took her to the emergency vet. She lived. Submitting bills online and the quick turnaround has been wonderful! We've never had an argument or a delay. I have told all of my friends who have pets that they should get Healthy Paws the day they add a new member to their families!
Insurer: Healthy Paws
By: Nancy McTaggart
The preliminary work done rapidly
The preliminary work done rapidly. Easy to access. Kept up to date. I have not received my refund on the estimates yet so could not give 5 stars.
Insurer: Pumpkin
By: Jeanne Norlin
She was extremely helpful and…
She was extremely helpful and knowledgeable.
Insurer: Fetch
By: Danielle
Ken was incredibly helpful and patient…
Ken was incredibly helpful and patient throughout the process of applying for insurance for my three pets. He made everything easy to understand, answered all of my questions clearly, and guided me through each step. The entire experience was smooth and stress-free thanks to his support. Highly recommend working with him!
Insurer: Nationwide
By: Nikkie Nguyen
Honestly, it's great.
They helped me a lot, thank you so much
Insurer: Spot
By: Cesar Becerra