Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Literally life changing for my pup
Healthy Paws has been amazing. The speed with which I am reimbursed is excellent—sometimes as quick as just a couple of hours. My pup has ended up having some chronic issues and Healthy Paws has made all the difference in getting him the treatment he needs to live an active, healthy and happy life. So grateful a friend pointed me to Healthy Paws when I first adopted.
Insurer: Healthy Paws
By: Whitney Palmer
This company has a short refund process, which is appreciated.
When you put in a claim you want an answer in a few days . This Company does that and it is appreciate it.
Insurer: MetLife
By: Roberta Sullivan
Easy to submit a claim and…
Easy to submit a claim and reimbursement is very quick!
Insurer: MetLife
By: customer
Very easy to make a claim
Very easy to make a claim, all on line. Just upload the receipt and the claim is processed. Great communication online. Usually processed with the payent in your bank account within the week.
Insurer: MetLife
By: customerCynthia McGinn
No hassles and quick approval
Very quick approval for my claim and expenses paid as the plan provides. No hassles or back and forth requesting additional documentation. Great experience so far. Just waiting for payment since I opted for a check.
Insurer: MetLife
By: Cathy
Easy, prompt and efficient.
Great company to work with, very responsive 24/7. Prompt payment and claims servicing.
Insurer: Trupanion
By: Jim
Metlife has been a great experience…
Metlife has been a great experience with processing claims and customer service was exceptional.
Insurer: MetLife
By: Tina
My Dogs Golden years experience
My dog is almost 16 years old and has been a beloved member of our family for many years. As he has aged, he has faced several health challenges, including Cushing’s disease and other medical issues that come with being a senior dog. Through it all, Trupanion Pet Insurance has been there to help. Having pet insurance has given me peace of mind during stressful times and has helped make important veterinary care more affordable. The claims process has been easy to navigate, and the reimbursements have allowed me to focus on my dog’s health and comfort rather than worrying as much about the cost of treatment. When you love a pet as much as we love our dog, you want to do everything possible to give them the best care. Trupanion has helped us do that. I am truly grateful for the support they have provided over the years and would highly recommend Trupanion Pet Insurance to anyone, especially those with aging pets or pets with ongoing medical conditions. Thank you, Trupanion, for helping me give my best friend the care he deserves in his golden years.
Insurer: Trupanion
By: Janet Crawford
Reduced our stress…
Our cat got very sick and it’s been stressful trying to help him and start recovery. The claims process has been so easy and the pay was received quickly so it made it easy to decide what treatment we can afford. It’s one less stress while trying to navigate how best to help our cat.
Insurer: MetLife
By: customer