Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet insurance for Tux McFluff
Michael was very professional and informative to help us make our decision on what pet insurance to purchase for our new family member.
Insurer: Nationwide
By: LARRY
Easy to navigate the site and the…
Easy to navigate the site and the questions were easy to understand
Insurer: Nationwide
By: Mark Adams
Quick approval process when received a…
Quick approval process when received a request from the hospital. The process from approval to final review was quick and smooth. All approved services were included in final payment at the reimbursement rate as expected. The hospital staff stated that Trupanion is one of the two best pet insurances they are working with, and don't disagree. It was a no stress process, especially when we had to deal with our furry baby health issue.
Insurer: Trupanion
By: Lena N.
Embrace has always delivered for us
Embrace has always delivered for us. I had a very sick dog and they were fast and fair with their reimbursements. I would not hesitate to use them again.
Insurer: Embrace
By: Scott Silver
Process Easy and Quick
This process was very easily accessed with the app. It is easy to understand what is needed. I already had a policy for my Ambry. The claims and refund process is very easy to submit and the reply and payment is quick.
Insurer: MetLife
By: Dorothy Sawyers
Easy and efficient claims process
Easy process to submit claims, timely response, and detailed information explaining claims / payments.
Insurer: Trupanion
By: Deborah
Customer service is outstanding
Customer service is outstanding. Ready and able to help with any problems or questions.
Insurer: Trupanion
By: Beth
Please don't waste your time.
I was forced to go with the company after they bought out PC insurance. I have been with them for 11 years and 3 animals. They recently raised my price over $150 dollars per month/per pet. The reason? because I was paying a low amount! They stated I could change my policy but nothin pre-existing would be covered. How they consider anything pre-existing, I don't know as THEY'RE my insurance provider. I refuse to give another greedy company money. So disappointed in the money hungry practices.
Insurer: Pets Plus Us
By: Annette
Was easy to find out what I needed to…
Was easy to find out what I needed to know
Insurer: Nationwide
By: Shawn
On going treatments
My dog was diagnosed 1 year ago with MUO. She goes for treatments 1x a month. I was never denied for treatments or tests. They are a caring company. I recommend whenever I am asked.