Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Basically another insurance company who…
Basically another insurance company who says they do X and they don’t. I’ve gotten the run around. They keep denying all my claims towards my deductible. It’s been a waste of money. I have yet to be able to use it. My dog had sustained an injury and it wasn’t a current preexisting problem and they denied it. May as well save the money towards whatever happens. I haven’t had a good experience at all with these people! I would look for other companies out there that are better. I maintain my review. Happy to share any info with whoever needs it. As soon as I have time to hold I will be canceling my insurance with them.
Insurer: Pumpkin
By: Carly Potts
This service is horrible..I can't never…
This service is horrible..I can't never get threw to anyone about my claim and I'll never refer you people to anyone..how you never get in contact with nobody but I pay my plan bill every month..everybody these people are a scam
Insurer: Pumpkin
By: K Hardwrick
Easy to use App
Easy to use App. Fast reimbursement once claim has been submitted. Clear communication.
Insurer: MetLife
By: Janelle Sy
So far so good!
So far, it's mostly been easy to work with! Happy that I purchased it.
Insurer: MetLife
By: Angela M
Great customer service and their app is better than any other insurance app!
Their app rocks! Easy UI despite it being outdated! I was able to submit my documents to get my claim processed easily. The whole process was quick, the explanation was concise and clear! MetLife makes having pet insurance less stressful!
Insurer: MetLife
By: Philip
Thank you for best service ❤️
Thank you for best service ❤️
Insurer: Nationwide
By: Liana Machlah
Moved from California to Texas
I recently moved to Texas from California. I was very happy with Fetch. I called to change my address and was informed we needed to cancel the policy and rewrite a new policy. I have been in sales for over 50 years and realized this was a ploy by the rep to get a commission on a new policy. All I wanted to do was change my address. The rep refused to change without writing a new policy. This was complicated when all he needed to do was change my address. This prompted me to just cancel the policy. Due to this I will seek out a new company and not do business with Fetch ever again.
Insurer: Fetch
By: Raymond Di Salvio
Quick and friendly
Quick response time, friendly customer service and claims were reviewed in less than 24 hours No complaints
Insurer: Trupanion
By: Kylie
Verifying and canceling pet insurance…
Verifying and canceling pet insurance should be instant. One to Two months to make changes is ridicules with an account with the largest defense contractor on earth.
Insurer: Nationwide
By: J. Randall