Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The outcome for one of our bills was…
The outcome for one of our bills was excellent. I will touch base with customer service and check out the results from one of our claims
Insurer: Trupanion
By: Nancy
If you have the budget, go somewhere else
Getting claims accurately taken care of is as difficult as pulling teeth, if I didn't have so many animals I'd switch to another insurance provider. Only one customer service rep ever helped me, the rest just drug on my issues and did not follow up. I've been trying to get a surgery approved for my medically fragile cat for months, despite 3+ vet recommendations and countless visits they won't respond to me.
Insurer: ASPCA
By: K E
Very prompt and great communications
Very prompt and great communications
Insurer: Pumpkin
By: Shoko
Very enthusiastic and super kind
Very enthusiastic and super kind! I loved speaking with her and she made the process nice and easy.
Insurer: Fetch
By: Kailey
Samantha was excellent
Samantha was excellent! I had been going back and forth with multiple agents over the past week trying to understand an issue with my account. After lowering my cat’s coverage, the updated premium amount was not reflected in the app, which caused some confusion. Samantha took the time to thoroughly explain the discrepancy, clarify all of the policy changes, and answer my questions clearly. She even went above and beyond by reaching out to the previous agent I had spoken with and documenting everything in my account notes for future reference. Her professionalism, attention to detail, and commitment to resolving my concerns made the entire experience much smoother. Thank you, Samantha!
Insurer: Fetch
By: Mari
I have used Healthy Paws for my dog…
I have used Healthy Paws for my dog since he was a puppy 13 years ago. I was initially very impressed with the quality of service and customer service I received from the company, but Healthy Paws CS no longer exists. I have been trying to get a claim processed for 3 weeks, and the CS team keeps telling me someone will reach out and help, but it never happens. I have experienced this every time there has been an issue with my account. I always have the worst customer experience with this company - no one cares to help.
Insurer: Healthy Paws
By: Sarah Gunter
Excellent service with quick response
Excellent service with quick response. Claim was paid with no negative comments. I would strongly recommend using Trupanion for your insurance needs. Trupanion has supported all five of our dogs for many years.
Insurer: Trupanion
By: Roland
No Payout, Lack of Communication
I received a month of insurance with the purchase of my cat. The site is easy to use however, after only submitting one claim, I received 5 emails reading "sorry for taking so long" and no other information for my reimbursement. After having no success with this carrier, I decided to switch to Embrace.
Insurer: Trupanion
By: Charity Ponton
You made it easy by having me mail the…
You made it easy by having me mail the forms. I received info very quickly. Everyone was very kind and sympathetic- saying goodbye to Gabby was heartbreaking. You were very fair in your coverage especially in later reviewing her initial visit which was in fact an emergency visit rather than an exam. Thanks for your service through the years. Regards, Carol
Insurer: Trupanion
By: Carol
The company is doing very well in…
The company is doing very well in Customer Service and handling claims.
Insurer: Trupanion
By: Bernice Feaster