Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I’m so impressed by the quick response…
I’m so impressed by the quick response from my last 2 claims!! This is why pet insurance is a good idea. Thank you, MetLife!
Insurer: MetLife
By: customer
Was a good conversation on phone.i had…
Was a good conversation on phone.i had some questions and got the answers
Insurer: MetLife
By: Joseph
I submitted a claim in early May and it…
I submitted a claim in early May and it took till late June to get a response. I also emailed on the app and never got a response.
Insurer: MetLife
By: customer
Excellent and effective portal system…
Excellent and effective portal system to give information. Quick process and refund!
Insurer: MetLife
By: customer
Fantastic service
Fantastic service. Had to use them twice and both times the experience has been amazing. Thank you Trupanion!
Insurer: Trupanion
By: customer
best deal
best deal, good phone customer service and easy to use web portal.
Insurer: Sonnet
By: New home buyer
Fetch is Reliable
Fetch is true to the insurance agreement. Filing a claim is seamless and handled in a timely way. I also appreciate the periodic updates.
Insurer: Fetch
By: Patricia
Our dog lost feeling in back legs had…
Our dog lost feeling in back legs had to have emergency surgery. We went through proper channels the insurance company was great info they ask for we completely understood we took care of and we received our reimbursement in a timely manner. We love how we feel protected bye this insurance company for our pet who is our family💕
Insurer: Healthy Paws
By: Susan Hansen
The customer service support has been…
The customer service support has been very helpful and good
Insurer: Sonnet
By: Dunisha Brown
The best pet insurance
I have had this insurance almost 12trs previously (petfirst). The most efficient, simple to file claims, fast reimbursement, super excellent customer service!! Highly recommend!!