Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Able to get what I needed and answered…
Able to get what I needed and answered my questions
Insurer: Nationwide
By: Susan
Transfer of Insurance
I spoke with Aileen to transfer my cat’s insurance over to me. She was very friendly and professional, I enjoyed dealing with Aileen. Thank you!
Insurer: Fetch Canada
By: Lynda Downie O'Hara
We were former customers with our late…
We were former customers with our late dog, so we knew once we had another pet we’d be back. Kevin made signing up our Indian Ringneck quick and easy. He sounded genuinely interested and excited about our new bird.
Insurer: Nationwide
By: Jojo’s Mom
Joshua was very friendly
Joshua was very friendly, answered all my questions and set up my policy quickly
Insurer: Fetch
By: Customer
I needed to change the coverage on my…
I needed to change the coverage on my dog’s policy, and Katlin was very helpful with that. I now have a rate I can afford. Thank you.
Insurer: Fetch
By: Irene
Elaine was absolutely wonderful!!
Elaine was absolutely wonderful!!! Super kind, helpful and patient 😊
Insurer: Nationwide
By: n gordon
Scam Company – Takes Your Money, Avoids Paying Claims
Nationwide Pet Insurance is by far the worst insurance company I have ever dealt with. I pay nearly $200 every month to insure my dogs, but when it comes time for them to pay a claim, they do everything possible to avoid it. Based on my experience, this feels like a scam. They are quick to take customers’ money but make the claims process extremely difficult when it is time to pay. I submitted my claim on May 11, and more than a month later I still have not received any reimbursement. Instead of processing my claim, they continue to delay, create excuses, and provide conflicting information. One of the most frustrating parts is that Nationwide keeps falsely claiming that I have another active pet insurance policy. This is completely untrue. My previous insurance was canceled a long time ago, and I have explained this to them multiple times. Despite that, they continue using this false information to delay my claim and avoid paying what they owe. Customer service has been terrible. Every time I contact them, I get a different answer. Nobody takes responsibility, nobody follows up, and nobody seems interested in actually helping customers. I have wasted countless hours trying to correct their mistakes and get a simple claim processed. I have paid my premiums on time every month and provided every document they requested. Nationwide has failed to do its part. It feels like they are happy to collect customers’ money but unwilling to honor the coverage they promise when a pet actually needs care. After months of delays, excuses, and false statements, this experience honestly feels like a scam. I paid for coverage, submitted my claim on May 11, and still have not received reimbursement. This has been one of the most frustrating and disappointing insurance experiences I have ever had. I would never recommend Nationwide Pet Insurance to anyone. Save your money and stay away from this company.
Insurer: Nationwide
By: Lilian
Easy to understand and navigate
Easy to understand and navigate. Simple to understand and complete.
Insurer: MetLife
By: Timothy Croft