Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best is the BEST!
I have had Pets Best Pet Insurance for over 20 years. Previously I had two other Pet Insurance companies that were terrible and denied claims. I can confidently say that Pets Best has never denied any of my claims, and I have had many unfortunately. They are great at communicating, they email when a claim is received and they send a direct deposit when the claim has processed. Do yourself a favor and get Pets Best for your pets' insurance.
You guys have been working with me…
You guys have been working with me through a difficult time and I'm grateful for your service 🙏 with my dog ty so far everything i excited has been honored ty again
Insurer: MetLife
By: Ronald passarelli
Todd was very easy to talk to
Todd was very easy to talk to. He explained my options in details. He made the process painless.
Insurer: Nationwide
By: Lina Jammal Kalyvas
Excellent customer service and claims…
Excellent customer service and claims processed quickly. Very happy with Embrace
Insurer: Embrace
By: Caro
They are great at keeping in touch
They are great at keeping in touch, quick response to concrrns after luxating patella surgery.
Insurer: Spot
By: Lance Tyler
Forgot to tell the vet about Paris…
Forgot to tell the vet about Paris having insurance. I just emailed the bills and your company processed both claims very quickly.
Insurer: Fetch
By: Kevin
The representative was very informative…
The representative was very informative and explained insurance items in detail.
Insurer: Nationwide
By: stephen carter
the best pet insurance
i love my pet insurance, the app is very useful. claims are easy to submit and resolved quickly. The coverage is simple and easy to understand. I will definitely continue using this for my pet insurance
Insurer: MetLife
By: customer
Trupanion the only insurance company I have ever recomended
I have a very hard time trusting insurance companies. I have been let down and uncovered multiple times. Trupanion has been amazing. I have had Trupanion for 7 years and have never had to use it until recently. I love my dog Stella, she is my best friend, and a huge part of our family. She had a cancerous tumor. For the first time,I needed help and reached out for Trupanions help on getting her the surgery and treatment she needed. Trupanion came through without hesitation, instantly came through with aide for her. No long conversation with a million questions, just aide, same day we received the bad news. Trupanion helped me get what she needed. Also has helped cover additional testing to make sure she was clear of the cancer. I can't thank Trupanion enough, thank you for taking a very difficult, scary, anxiety inducing situation and giving my family and I some peace of mind. Your help and care is extremely appreciated, thank you so much!
Insurer: Trupanion
By: Mark Caira
Always so friendly and helpful
Always so friendly and helpful. There has been a few glitches in your system lately but I understand you are going through some changes. Looking forward to submitting claims on an app again. Hopefully that will happen soon. Other than that always easy to have any questions answered.
Insurer: Trupanion
By: Debbie