Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent company
Responses to any questions or comments are immediate. The website is fairly easy to use.
Insurer: Spot
By: Sue
Buyer Be wear
Buyer Be wear. I've had this insurance from them on my dog for a few years and they have denied all claims siting , lack of coverage and pre-existing conditions. They are a scam organization. you have been warned.
Insurer: Figo
By: Daithi
Pumpkin Insurance is easy to deal with…
Pumpkin Insurance is easy to deal with and processes claims quickly. Their rates are very fair, and it is easy to find help if you need it.
Insurer: Pumpkin
By: Liz Welch
Not worth the money
I have had this pet insurance for my pets life. My pet has a bad hip. He needed surgery so I had the surgery done. I placed the claim the claim was denied. They said it was a pre-existing condition because when I got the insurance I did not have it for 14 days and I placed a claim to have the surgery done. I waited over a year. He just had the surgery done. I replaced the Claim again. They denied my claim. I am very disappointed with this company and I would not recommend this insurance company. Also, I had talked to a customer representative over a year ago and they told me even if it was considered pre-existing, they would pay for it if I had the insurance for over so many months.
Insurer: Spot
By: Amy Lynskey
I did not sign up for the service
I did not sign up for the service. I checked the decline box and got charged anyways! However, customer service was helpful.
Insurer: Prudent Pet
By: Julia
I'm happy with how easy and quick the…
I'm happy with how easy and quick the application process took
Insurer: Nationwide
By: Jade
Healthy Paws is the absolute worst in…
Healthy Paws is the absolute worst in pet insurance. I have had my 12-year old dog insured through them since he was a baby. They have crazy increases in premiums each and every year, but this year is the worst. As of August, they informed me that his reimbursement rate will decrease from 80% to 70%, and his monthly premium will increase from $287 to $397, a nearly 40% increase. This company claims to love pets and their owners, but they are obviously only interested in making money. To raise a monthly premium by 40% while decreasing the coverage, especially as the dog gets older and will need the insurance more, is a disgrace. I would never recommend any pet owner use this insurance company.
Insurer: Healthy Paws
By: Steven Goecke
Spot got the payment for my dog's…
Spot got the payment for my dog's emergency two weeks after the incident. He was bitten by a copperhead and wouldn't have survived without antivenom and several other drugs. I am very happy with their service.
Insurer: Spot
By: Leslie Persons