Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We are so grateful we had purchased…
We are so grateful we had purchased this insurance. The ease of having it billed directly from the vet was so helpful during a critical surgery for our 6 month old puppy. The coverage put our minds at ease so we could concentrate on him.
Insurer: Trupanion
By: CINDY
Will NEVER Recommend Healthy Paws Again
I am absolutely disgusted by Healthy Paws’ recent policy changes for pets over 7 years old. After being a loyal customer for more than 10 years, I never expected the company to effectively reduce coverage just when senior pets are most likely to need it. Healthy Paws has downgraded reimbursement rates and more than doubled deductibles for older pets, leaving long-time customers with significantly worse coverage despite years of faithfully paying premiums. Many of us purchased pet insurance specifically to protect our pets as they age, yet Healthy Paws appears to be changing the rules once pets reach the stage of life where coverage matters most. What makes this especially frustrating is that existing customers are essentially trapped. After years with the company, switching insurers often isn’t a realistic option because of pre-existing condition exclusions. Healthy Paws knows this and still chose to reduce the value of coverage for senior pets. Numerous pet owners have reported similar changes affecting pets aged 7 and older at renewal. This is a terrible way to treat customers who have supported your company for a decade or more. Loyalty clearly means nothing when corporate profits are put ahead of the people and pets who trusted you. I can no longer recommend Healthy Paws to anyone considering pet insurance. If you’re shopping for coverage, pay close attention to what can happen when your pet gets older—because that’s when you find out what kind of company you’re really dealing with.
Insurer: Healthy Paws
By: Rhea Machado
I received excellent help and it was…
I received excellent help and it was very easy to file the application. They explain everything that's on your policy. Thank you for your help.
Insurer: MetLife
By: Denise Ammons
ASPCA Doesn't Par It's Bills
ASPCA pet insurance settled a claim for me on May 7. I have never received a check for my claim. The customer service are nice but powerless to help. The customer service person said he would arange to cut me a new check and document it with an email. There was never an email sent. Finally the wait for a check is twenty days. The wait for a replacement check is also twenty days. It doesn't seem fair. Summary: Nice people biut they don't pay their bills.
Insurer: ASPCA
By: Herb Roseman
Great pet insurance company.
Great pet insurance company. My dog was just diagnosed with lymphoma and has started his first week of chemotherapy. The first claim filed was expediently processed.
Insurer: Healthy Paws
By: Forood Sepassi
The claim process was a little…
The claim process was a little confusing at first but when I spoke to an agent, who was incredibly helpful and polite, there was clarity. I resubmitted my claims and they were promptly approved. Thank you Trupanion for helping me save my amazing doxie, who is a true warrior.
Insurer: Trupanion
By: Lisa
Would Never Recommend
Pets Best is anything but. They have no customer service department and if someone does get back to you it takes a week, every, single, time. Then they deny your claims for no reason just so they can take your money.
Insurer: Pets Best
By: Patrick
Payouts for claims is terrible
The claim they paid on some, but not other parts of the same bill for the same claim for the same diagnosis, I had to resubmit and appeal, which took extra time and a long time for a decision. After all my troubles, they did except my appeal. It seems they do not want to have to claim things that should be claim therefore, you never meet your deductible. Therefore, you never get paid for this insurance that you’re using and paying for.
Insurer: Pets Best
By: Jackie
Worst insurance experience of my life
Worst insurance experience of my life - including car, pet, home, health - you name it. I have actual vitriol in my soul for this company. They have refused to give us a single dollar & I've been fighting them (WITH MY VET! my vet even wrote them a detailed letter for our appeal) for months, including emails, calls, forms, etc.. THE WORST decision I've made in years was signing up for them; I've spent hundreds on the monthly fee, then got thousands in vet bills from my cat's disease bills, & they are causing me nonstop paperwork for $0 reimbursement. I cannot stress enough what a horrible nightmare this has been.
Insurer: MetLife
By: Lauren Bent
You guys gave the best service and nice…
You guys gave the best service and nice advice with good explanation.
Insurer: Sonnet
By: Rudra Gautam