Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Presently still awaiting a 6/1/26 claim -today is 6/24/26
Presently still awaiting a 6/1/26 claim (today is 6/24/26). Extremely dissatisfied with this insurance company because last year claim -we had to prove our dogs' illness that occurred despite all the medical records that were sent in. They hav no problem taking the money from your account monthly- but they really do not want to pay on an ER bill as shown by the length of time and we still have not had a response from Embrace. I have used USAA insurance for my car and our houses since the 1970's and had no issues. I also felt as others do that claims were sometimes denied or delayed due to requests for extensive medical history or technical issues with the submission process(especially since I personally sent all of my dogs' history myself from the vets' office).However my rating reflects my explanation and my disappointment in Embrace.
Insurer: Embrace
By: Nicki Bradford
The person who helped me was patient…
The person who helped me was patient and thorough. He stayed on the phone with me while I made online submissions to assist with that.
Insurer: Pumpkin
By: Patricia
Well they respond quickly most of time.
Well they respond quickly most of time. Have has a couple hick ups, but told every one does. But mostly satisfied with service
Insurer: Spot
By: Linda Nelson
Chad did a great job outlining coverage…
Chad did a great job outlining coverage and ensuring understanding of total cost between both pets we have.
Insurer: Nationwide
By: Jacob
Trupanion has been quick to respond the…
Trupanion has been quick to respond the both times my Maggie had to have surgery. Communication between the hospital and Trupanion was taken care without me worrying about payment. Customer service is prompt and courteous. We are grateful for the Trupanion team.
Insurer: Trupanion
By: Christine Meza Meza
I thought I was already signed up but…
I thought I was already signed up but the nice lady told me I was not and helped me sign up
Insurer: Nationwide
By: celeste hickey
Seamless claim submission The process of submitting a claim is…
The process of submitting a claim is seamless. The staff is always courteous and fully supportive. The claim is always evaluated and reimbursed as stated in the policy, no hidden surprises. We are very pleased with MetLife ‘s pet insurance program. We unconditionally recommend it to our friends whenever the topic comes up.
Insurer: MetLife
By: Paul B.customer
I am finally getting insurance on my…
I am finally getting insurance on my cats for the first time and Trupanion is an excellent company to have it with. They are available 24 hours a day 7 days a week 365 days a year. There's no middleman if you're veterinarian accepts their insurance. They paid directly to the veterinarian. I have three cats one age 8 years old, one age 14 months, and the baby age 5 months old. I'm only paying $167 per month for full coverage on all three of my cats. I have $1,000 deductible per cat but that is a lifetime deductible which means that one said deductible is met during the lifetime of the cat, you never have to pay for any more deductibles. My cats usually live to be 15 to 20 years old so that's why I knew it was important to get insurance while they were young. Trupanion is an awesome company and I've had nothing but good experiences with their customer service team. I highly recommend them for pet insurance. MarLa M. Las Vegas, Nevada.
Insurer: Trupanion
By: MARLA MCCLURE
Terrible
Terrible. They lie to you about what’s covered and pick and choose when they want to reimburse you for things. I have a plan that includes routine wellness but a routine teeth cleaning apparently isn’t covered even though I’ve gotten partially reimbursed for teeth cleanings in the past. I understand if an extraction isn’t covered but how is NOTHING from the whole teeth cleaning covered at all? Their answer for anything not covered is that it’s a preexisting condition. So my vet recommends a yearly teeth cleaning when my dog has mild tartar buildup, so I get his teeth cleaned but no it’s not covered because he has periodontal disease? Well why was I reimbursed for a dental in the past? Just not consistent and feels like a scam. The only reason I have this insurance is that I was led to believe it covers instances like this. Apparently it doesn’t. Honestly it’s cheaper to just pay out of pocket and not have insurance at all at this point.
Insurer: MetLife
By: Jadyn