Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pet’s Best is the WORST
We’ve had Pet’s Best for our dog and have only used it 1x. Premiums started at $69 and have now ballooned to $249! Friends have use a different company (same area/aged dog) but have used many times yet their premium is below $20. When we called Pet’s Best to ask why ours was so high we were hung up on! While waiting on hold again to cancel I insured our dog with Nationwide for $23/month. Customer service was rude and didn’t care. Still don't know why our premiums skyrocketed for no reason.
Insurer: Pets Best
By: Customer
It was easy to use and quick quote!
It was easy to use and quick quote!
Insurer: MetLife
By: Brian Wright
Your follow up is excellent!!
Your follow up is excellent!!
Insurer: Trupanion
By: Liz Kelly
Denied for a new issue
My dog was seen for an issue with his larynx. Met life decided that he has tracheal collapse and that is the issue of course they say it's pre-exisiting (IT'S NOT). I appealed they denied it then tell that I can submit a second appeal for $85 an hour out of my pocket. When I ask for a full refund because they aren't holding up their end of the deal they refuse because I had the "option" of using the insurance for other things during that time which I did NOT use and suggested I take my animal to the vet for something else that they will cover (and most likely deny).
Insurer: MetLife
By: Kellie Czajkowski
Easy to Submit a Claim
The claim is easy to file online, and the response time and reimbursement were processed very fast!
Insurer: Healthy Paws
By: Lindy Odland
We have had TruPanion for years
We have had TruPanion for years. When a claim is submitted, the process is quick and easy, seamless. The representatives, when needed are always friendly and helpful. We have only had great service thus far.
Insurer: Trupanion
By: Crystal
HORRIBLE nightmare
they refuse to reimburse us a single dollar, even with my VET WRITING THEM A DETAILED LETTER. i filled out all the forms, appeals, emails, phone calls - metlife pet insurance has easily been the worst insurance experience of my entire life.
Insurer: MetLife
By: Lauren
Frustrated
Frustrated. There was a problem with my payment. I called to get reinstated. The 1st agent I spoke with was very confused and gave mixed communication so my plan wound up never being reinstated. I called again today because i saw it was still cancelled. they said it was never pushed through. there was a still a missing payment even though the 1st agent said i was good. I told the agent today that I wanted to use a different card for today's payment and she said ok then she processed using the old card. Agents don't listen.
Insurer: Nationwide
By: Stacey Johnson
No one will call you back.
I've had this insurance for a few months. My dog came down with a cough which warranted a vet visit. I was asked to upload medical records on here, which I did. Than I was asked again, and I did it again. Than I was asked again, and I did it again. Finally the claim was denied and I can't get ahold of anyone and no one calls me back in order to sort it out. There are 3 copies of the medical records attached to the denied claim. I've written emails, made phone calls, left messages, no one will help. They did cover the dental cleaning though at least.
Insurer: ASPCA
By: Equinoxsss K
This is the worst pet insurance company…
This is the worst pet insurance company ever! We've been a loyal customer for years. Today, 6/23/26, my annual premium was AGAIN increased as follows without any explanation of why (the excuse "upon renewal" is completely bogus): June 2024: $78.38 July 2025: $98.46 July 2026: $115.66 For what?? We did not change our coverage. We don't file claims except for the required yearly vaccines. We do NOT appreciate these increase without an explanation, and "annual renewal" increase is unacceptable. As a result we have cancelled this insurance and will find another. I have showed my family and friends this unacceptable constant increase with no explanation and told them to find pet insurance elsewhere. They are going to do just that. Nationwide should be ashamed of themselves for constantly increasing premimums with NO explanation
Insurer: Nationwide
By: Diane Travis