Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thanks!
Great response time ~ especially with emails, and working with the MetLife representatives has been a positive experience. They are knowledgeable, professional and always helpful answering any questions or concerns. All claim reviews and subsequent payments, if applicable, are done in a timely manner.
Insurer: MetLife
By: Angela
Worst experience I’ve had customer…
Worst experience I’ve had customer service wise and run around on getting claims through. We were hung up on and denied a second review. At this point I would never recommend pet insurance to anyone. We had a true emergency which is listed as covered from the moment you purchase and denied even with two vet letters. It’s a joke!!!! To not cover that I don’t think they really cover anything. Owner of two Great Danes.
Insurer: MetLife
By: Andrea
The right policy for your pet!
We have always been completely satisfied with our policy and especially the quick claim process. Any time we found it necessary to call for assistance, the associate was knowledgable, compassionate and friendly. We have NEVER had a bad experience with Embrace.
Insurer: Embrace
By: John P
Terica was very informative and…
Terica was very informative and knowledgeble ensured that I had the right policy that suites our pets need.
Insurer: Nationwide
By: customer
Very professional
How professional and thorough Adriana was in explaining the pet insurance to us and she answered all our questions and concerns. I was very pleased with her knowledge. She was very helpful.
Insurer: Nationwide
By: John Schaffet
My claim was handled thoroughly and…
My claim was handled thoroughly and quickly and payment was made faster than I expected. I had a great experience with the representatives that I spoke with as well. They were friendly, knowledgeable and respectful.
Insurer: MetLife
By: MiChaela
Reliable pet Insurance
My 7 year old rescue has of late had 2 serious issues that necessitated surgery. I opted to receive 80% reimbursement when I contracted with Pets Best. They reimbursed the correct amount to my bank in a fair amount of time. Over the years, other insurers have drawn out the process or just didn’t do as they promised. I am very pleased with Pets Best Insurance
Insurer: Pets Best
By: Phyllis Feldman
Easy to navigate and fill out
Easy to navigate and fill out. If I had questions there was more information right there to look at
Insurer: MetLife
By: Breck Bartholomew
Better, quicker, cheaper and with a heart!
Quick and easy from start to finish! Cancelled with a competitor who charged us 10x what you do and even hung up on us while we called for assistance. Should have gone with Nationwide from day 1. Thank you!!
Insurer: Nationwide
By: Customer
Excellent customer service
Customer service was wonderful. Everything was explained well, all my questions were answered. I never once felt pressured or pushed into a decision.
Insurer: Trupanion
By: Nolan Posivio