Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Awful company
Awful company. Fraudulent. Terrible service.
Insurer: Fetch
By: Brooke Nelson
Easy to understand and navigate
Easy to understand and navigate. I don't dread filing a claim if the need comes up. I know that I can get informative help if needed.
Insurer: MetLife
By: Sarah Gillogly
Snoopy - 14 year old Shih Tzu
Snoopy was a 14 year old Shih Tzu, the star of our family. Suddenly, his hind legs wouldn't support him and he was rushed to Urgent Care and they recommended that he had to go to Emergency Care and get a Spinal Decompression Surgery. Also, this moved so fast that in a couple of days, his surgery was complete he was on his way to recovery. That was the first time I informed Spot Pet Insurance about this issue and submitted claims. All claims were reviewed and promptly approved. This has been a wonderful experience with Spot Insurance even though we couldn't even give them a heads-up of this major issue. Thank you for standing up for Snoopy even though he was a 14 year old. Unfortunately, Snoopy made good recovery for a couple of weeks after surgery, even got his stiches off but developed other complications with Pancreas and Liver and he passed away peacefully today. We wish Spot Insurance the very best and thank you for being there for Snoopy until the very end.
Insurer: Spot
By: Buchi Raju Kalavagunta
My experience with Sonnet Insurance has…
My experience with Sonnet Insurance has been extremely disappointing. In my experience, the company lacked transparency, and I felt misled on several occasions regarding pricing and coverage details. I found that my premiums increased significantly, and I was not satisfied with the explanations provided for these increases. Communication was often frustrating, and I felt that important information was not always clearly disclosed. As a customer, I expected honesty, fairness, and clear communication. Unfortunately, my experience fell far short of those expectations. I would strongly encourage anyone considering Sonnet Insurance to carefully review all policy documents, ask detailed questions, and compare options with other insurers before making a decision. Based on my personal experience, I would not recommend Sonnet Insurance.
Insurer: Sonnet
By: Sam Arian
I've been with them for at least 10…
I've been with them for at least 10 years and have never had a problem with them. Even when my beloved Charlie passed away, they ended the policy w/o any charges. I loved it when the finally had the option to include wellness on the policy. My only complaint is in all the years i have been with them, never have I had a $30 dollar a month increase. That was an unpleasant surprise. For now I will stay with them, but if it goes up substantially again in the renewal again, I might start looking. But, as for the service, it has been great.
Insurer: MetLife
By: V. Berry
Quick and efficient
All my claims have been processed quickly and paid out efficiently. I had one issue that was quickly resolved within a day or two. I have recommended a few friends and had one sign up with MetLife Pet the other day. I feel confident that she will be satisfied as well.
Insurer: MetLife
By: Danielle
The claims submittal process was very…
The claims submittal process was very simple and straightforward, and I did not have to wait long to get a decision and get reimbursed. I also got an email advising me there is a quicker process I can use for future claims.
Insurer: Trupanion
By: RALPH
Kept me in the loop
Kept me in the loop. I never had to email a question. YOU answered before I asked the question. That is unique in today's customer service. Thank you for helping me.
Insurer: Fetch
By: Nancy
Pumpkin makes it easy to enter your…
Pumpkin makes it easy to enter your claim. Quick response and always available for questions. I couldn't ask for more.
Insurer: Pumpkin
By: H D Furman
Complete customer satisfaction
Complete customer satisfaction
Insurer: Spot
By: Thomasine Montoya